Service Advisor

Hong Seng Assembly Sdn Bhd; Kulai; On-site; MYR 30,000 - 60,000; Full time

Job summary

Hong Seng Assembly Sdn Bhd in Kulai, Johor seeks a Service Coordinator to assist customers with vehicle servicing and repairs. You will receive vehicles, prepare job orders and coordinate with workshop staff to ensure timely completion.

You will explain findings and costs to customers, prepare quotations, handle warranty claims and maintain records. Strong communication and organisational skills are essential.

Qualifications

• SPM/Certificate/Diploma in automotive tech preferred.
• Experience in automotive after-sales service is advantageous.
• Knowledge of commercial vehicle servicing is a plus.
• Good communication and customer service skills essential.
• Able to coordinate multiple repair jobs and manage time.

Responsibilities

• Attend to customers' enquiries and provide professional advice on servicing and repair requirements.
• Receive vehicles for servicing and repairs, conduct initial inspections and prepare job orders.
• Coordinate with mechanics and workshop personnel to ensure repair jobs are carried out efficiently and completed on time.
• Monitor and update job progress, ensuring timely delivery of vehicles to customers.
• Explain repair findings, estimated costs and recommended services to customers.
• Prepare service quotations, repair estimates and invoices where necessary.
• Handle warranty claims, including claim submissions, supporting documents and follow-ups with principals or suppliers.
• Ensure warranty claims are submitted accurately and within the required timelines.
• Maintain proper records of service jobs, repair history, warranty claims and customer information.
• Coordinate with the Parts Department to ensure the availability of spare parts for repair jobs.
• Handle customer complaints and service-related issues professionally.
• Ensure compliance with workshop procedures, service standards and warranty requirements.
• Perform any other ad hoc duties assigned by the supervisor or management from time to time.

Skills

Customer service

Time management

Communication skills

Detail-oriented

Documentation proficiency

Education

SPM / Certificate / Diploma in Automotive Technology

Job description

Attend to customers' enquiries and provide professional advice on vehicle servicing and repair requirements.

Receive vehicles for servicing and repairs, conduct initial inspections and prepare job orders.

Coordinate with mechanics and workshop personnel to ensure repair jobs are carried out efficiently and completed on time.

Monitor and update job progress, ensuring timely delivery of vehicles to customers.

Explain repair findings, estimated costs and recommended services to customers.

Prepare service quotations, repair estimates and invoices where necessary.

Handle warranty claims, including claim submissions, supporting documents and follow-ups with principals or suppliers.

Ensure warranty claims are submitted accurately and within the required timelines.

Maintain proper records of service jobs, repair history, warranty claims and customer information.

Coordinate with the Parts Department to ensure the availability of spare parts for repair jobs.

Handle customer complaints and service-related issues professionally.

Ensure compliance with workshop procedures, service standards and warranty requirements.

Perform any other ad hoc duties assigned by the supervisor or management from time to time.

Job Requirements:

SPM, Certificate or Diploma in Automotive Technology or a related field is preferred.

Experience in automotive after-sales service, workshop coordination or warranty administration will be an advantage.

Knowledge of commercial vehicle servicing and repair processes is an added advantage.

Good communication and customer service skills.

Able to coordinate multiple repair jobs and manage time effectively.

Detail-oriented, organised and responsible.

Proficient in basic computer applications and documentation.

Able to work independently and as part of a team.

We are continuously exploring and developing the commercial vehicle market with our tailor-made drive-away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.

We are continuously exploring and developing the commercial vehicle market with our tailor-made drive-away solutions. Being a niche player, we like to believe that we have something for every market sector with our extensive fleet of new and rebuilt as well as heavy construction machinery and spare parts.