Senior Voice & Collaboration Systems Engineer

NTT Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Senior Voice & Collaboration Engineer to administer Zoom Phone, manage Webex cloud conferencing and Cisco Panorama devices. You will design IVR call flows, oversee the BOSS billing system and ensure QoS across voice and video services.

You will support moves, adds, changes for voice users and integrate third-party AV systems while maintaining security controls and service reports. A 6–10 year track record in this space is expected.

Qualifications

• 6 to 10 years of experience in voice and collaboration systems.
• Experience administering Zoom Phone, Webex and Cisco video conferencing.
• Knowledge of telecoms billing, QoS monitoring and IVR integration.

Responsibilities

• Administer Zoom Phone — dial plans, call routing, IVR flows, meeting rooms and user provisioning.
• Manage Webex cloud conferencing — meeting room administration, webinar configuration and device lifecycle.
• Provision and manage Cisco Panorama video conferencing devices and conference room endpoints.
• Design and maintain IVR call flows and telephony integrations with business systems.
• Manage BOSS billing system — cost allocation, usage reporting and departmental charge-back.
• Integrate and support third-party AV systems, conference room equipment and peripheral devices.
• Manage MacD lifecycle — moves, additions, changes and deletions for all voice and collaboration users.
• Monitor voice and video QoS; investigate and resolve call quality degradation issues.
• Manage cloud security and access control for all collaboration platforms.
• Produce performance trend analysis and capacity reports for voice and collaboration services.
• Provide Level 2/3 support for all voice and collaboration incidents and service requests.
• Maintain configuration documentation and change records for all voice and collaboration systems.

Skills

Zoom Phone administration

Meeting room management

Webex cloud conferencing

Cisco Panorama

IVR scripting

BOSS billing

Third-party device integration

MacD lifecycle management

QoS monitoring

Cloud security & access control

VoIP troubleshooting

6-10 years experience

Job description

NTT DATA in Malaysia is seeking a Senior Voice & Collaboration Engineer to administer Zoom Phone, manage Webex cloud conferencing and Cisco Panorama devices. You will design IVR call flows, oversee the BOSS billing system and ensure QoS across voice and video services.

You will support moves, adds, changes for voice users and integrate third-party AV systems while maintaining security controls and service reports. A 6–10 year track record in this space is expected.