Voice & Collaboration Engineer (L3)

NTT Ltd.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA in Malaysia is seeking a Senior Voice & Collaboration Engineer to administer Zoom Phone, manage Webex cloud conferencing and Cisco Panorama devices. You will design IVR call flows, oversee the BOSS billing system and ensure QoS across voice and video services.

You will support moves, adds, changes for voice users and integrate third-party AV systems while maintaining security controls and service reports. A 6–10 year track record in this space is expected.

Qualifications

• 6 to 10 years of experience in voice and collaboration systems.
• Experience administering Zoom Phone, Webex and Cisco video conferencing.
• Knowledge of telecoms billing, QoS monitoring and IVR integration.

Responsibilities

• Administer Zoom Phone — dial plans, call routing, IVR flows, meeting rooms and user provisioning.
• Manage Webex cloud conferencing — meeting room administration, webinar configuration and device lifecycle.
• Provision and manage Cisco Panorama video conferencing devices and conference room endpoints.
• Design and maintain IVR call flows and telephony integrations with business systems.
• Manage BOSS billing system — cost allocation, usage reporting and departmental charge-back.
• Integrate and support third-party AV systems, conference room equipment and peripheral devices.
• Manage MacD lifecycle — moves, additions, changes and deletions for all voice and collaboration users.
• Monitor voice and video QoS; investigate and resolve call quality degradation issues.
• Manage cloud security and access control for all collaboration platforms.
• Produce performance trend analysis and capacity reports for voice and collaboration services.
• Provide Level 2/3 support for all voice and collaboration incidents and service requests.
• Maintain configuration documentation and change records for all voice and collaboration systems.

Skills

Zoom Phone administration

Meeting room management

Webex cloud conferencing

Cisco Panorama

IVR scripting

BOSS billing

Third-party device integration

MacD lifecycle management

QoS monitoring

Cloud security & access control

VoIP troubleshooting

6-10 years experience

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

KEY RESPONSIBILITIES

• Administer Zoom Phone — dial plans, call routing, IVR flows, meeting rooms and user provisioning
• Manage Webex cloud conferencing — meeting room administration, webinar configuration and device lifecycle
• Provision and manage Cisco Panorama video conferencing devices and conference room endpoints
• Design and maintain IVR call flows and telephony integrations with business systems
• Manage BOSS billing system — cost allocation, usage reporting and departmental charge-back
• Integrate and support third-party AV systems, conference room equipment and peripheral devices
• Manage MacD lifecycle — moves, additions, changes and deletions for all voice and collaboration users
• Monitor voice and video QoS; investigate and resolve call quality degradation issues
• Manage cloud security and access control for all collaboration platforms
• Produce performance trend analysis and capacity reports for voice and collaboration services
• Provide Level 2/3 support for all voice and collaboration incidents and service requests
• Maintain configuration documentation and change records for all voice and collaboration systems

REQUIRED SKILLS & COMPETENCIES

• Zoom Phone — cloud PBX administration, dial plan management, call routing and IVR configuration
• Meeting room management — conference room system provisioning, scheduling and device management
• Webex cloud conferencing — meeting administration, webinar setup and participant management
• Cisco Panorama — video conferencing device provisioning, management and monitoring
• IVR and telephony integration — call flow design, IVR scripting and integration with business applications
• BOSS system and billing — telecoms billing management, usage reporting and cost allocation
• Third-party device integration — AV equipment, conference room hardware and peripheral management
• MacD Manager System — move, add, change and delete lifecycle management for voice users
• QoS monitoring — voice and video quality monitoring, jitter, latency and packet loss analysis
• Cloud security and access control — user access governance and platform security management
• Performance trend analysis — call quality trending, capacity analysis and service reporting
• VoIP troubleshooting — SIP protocol, end-to-end path diagnostics and call quality resolution
• At least 6 to 10 years of experience

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.