Voice & Collaboration Engineer (L3) - Cloud QoS Specialist

NTT MSC Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a senior Voice and Collaboration Systems Administrator in Malaysia to administer Zoom Phone, Webex cloud conferencing, and Cisco video devices. You will design IVR flows, manage meetings, and ensure QoS and security.

The role requires 6 to 10 years of hands-on experience with telephony platforms, plus strong problem solving and documentation skills; you will provide L2/L3 support and generate performance reports for voice and collaboration services.

Qualifications

• 6–10 years of hands-on experience in voice and collaboration systems.
• Expertise with Zoom Phone cloud PBX, IVR, and call routing.
• Strong meeting room and conferencing system administration.
• Experience with Cisco video devices and QoS monitoring.
• Security, access control and cloud-based collaboration management.

Responsibilities

• Administer Zoom Phone — dial plans, call routing, IVR flows, meeting rooms and user provisioning
• Manage Webex cloud conferencing — meeting room administration, webinar configuration and device lifecycle
• Provision and manage Cisco Panorama video conferencing devices and conference room endpoints
• Design and maintain IVR call flows and telephony integrations with business systems
• Manage BOSS billing system — cost allocation, usage reporting and departmental charge-back
• Integrate and support third-party AV systems, conference room equipment and peripheral devices
• Monitor voice and video QoS; investigate and resolve call quality degradation issues
• Produce performance trend analysis and capacity reports for voice and collaboration services
• Provide Level 2/3 support for all voice and collaboration incidents and service requests
• Maintain configuration documentation and change records for all voice and collaboration systems

Skills

Zoom Phone

Meeting room management

Webex cloud conferencing

Cisco Panorama

IVR and telephony integration

BOSS system and billing

Third-party device integration

MacD Manager System

QoS monitoring

Cloud security and access control

Performance trend analysis

VoIP troubleshooting

Experience requirement

Tools

Cisco Panorama

Webex Cloud

Zoom Phone

BOSS System

Job description

NTT DATA is seeking a senior Voice and Collaboration Systems Administrator in Malaysia to administer Zoom Phone, Webex cloud conferencing, and Cisco video devices. You will design IVR flows, manage meetings, and ensure QoS and security.

The role requires 6 to 10 years of hands-on experience with telephony platforms, plus strong problem solving and documentation skills; you will provide L2/L3 support and generate performance reports for voice and collaboration services.