Senior Voice & Collaboration Engineer (Zoom/Webex)

NTT DATA, Inc.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA is looking for an experienced voice and collaboration systems professional in Malaysia to administer Zoom Phone, manage Webex cloud conferencing, and provision Cisco Panorama devices. You will design IVR flows, monitor QoS and support voice services across the organization.

The role requires 6–10 years of relevant experience, with a focus on telephony, cloud security, and cross‑platform integration within enterprise environments. On-site work in Petaling Jaya is expected.

Qualifications

• Zoom Phone cloud PBX administration, dial plan management and IVR configuration
• Meeting room provisioning, scheduling and device management
• Webex cloud conferencing meeting administration, webinar setup and participant management
• Cisco Panorama video conferencing device provisioning, management and monitoring
• IVR scripting and integration with business applications
• BOSS telecoms billing management, usage reporting and cost allocation
• Third‑party device integration for AV equipment and conference room hardware
• MacD Manager System lifecycle management for voice users
• QoS monitoring of voice and video quality (jitter, latency, packet loss)
• Cloud security and access control governance
• Performance trend analysis and service reporting
• VoIP troubleshooting and SIP diagnostics
• 6–10 years of experience in related field

Responsibilities

• Administer Zoom Phone — dial plans, call routing, IVR flows, meeting room provisioning
• Manage Webex cloud conferencing — meeting room administration, webinar configuration
• Provision and manage Cisco Panorama video devices and conference room endpoints
• Design and maintain IVR call flows and telephony integrations with business systems
• Monitor QoS; investigate and resolve call quality degradation issues
• Produce performance trend analyses and capacity reports for voice and collaboration services
• Provide Level 2/3 support for voice and collaboration incidents and service requests
• Maintain configuration documentation and change records for voice and collaboration systems

Skills

Zoom Phone

Meeting room management

Webex cloud conferencing

Cisco Panorama

IVR and telephony integration

BOSS system

Third‑party device integration

MacD Manager System

QoS monitoring

Cloud security

Performance trend analysis

VoIP troubleshooting

Experience (6–10 years)

Job description

NTT DATA is looking for an experienced voice and collaboration systems professional in Malaysia to administer Zoom Phone, manage Webex cloud conferencing, and provision Cisco Panorama devices. You will design IVR flows, monitor QoS and support voice services across the organization.

The role requires 6–10 years of relevant experience, with a focus on telephony, cloud security, and cross‑platform integration within enterprise environments. On-site work in Petaling Jaya is expected.