Senior Voice & Collaboration Engineer (L3)

NTT Limited

Petaling Jaya

Sur place

MYR 180 000 - 280 000

Plein temps

Il y a 8 jours

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Résumé du poste

NTT DATA is seeking a senior voice and collaboration engineer to administer Zoom Phone, Webex cloud conferencing, and Cisco Panorama devices. You will design IVR flows, manage billing and device lifecycle, and provide Level 2/3 support for incidents.

The role emphasizes QoS monitoring, security governance, and cross‑team collaboration. Ideal candidates bring 6–10 years of experience, proven expertise in telephony systems, and strong problem-solving skills to ensure high-quality voice and video

Qualifications

6–10 years of experience in voice and collaboration environments.
Strong hands-on skills with cloud telephony and on-premise integration.
Experience configuring and maintaining conferencing platforms (Zoom Phone, Webex).

Responsabilités

Administer Zoom Phone: dial plans, call routing, IVR flows, user provisioning.
Manage Webex cloud conferencing: meeting room admin, webinars, device lifecycle.
Provision and manage Cisco Panorama video devices and endpoints.
Design and maintain IVR call flows and telephony integrations.
Provide Level 2/3 support for voice and collaboration incidents and requests.