Senior Collaboration & Systems Integration Specialist

NTT DATA, Inc.; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA, Inc. seeks an experienced Collaboration Technical Services Systems Integration Specialist to lead complex client engagements across Networking, Data Centre, Security and Collaboration domains.

You will craft technical specifications, justify options, and develop backup solutions while pursuing professional certifications. This hybrid role requires deep UC and contact center knowledge, strong reporting skills, and the ability to coach junior staff while coordinating with

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Formal certifications in contact center / UC technologies are highly desirable.
• Experience engaging with clients and conducting presentations.
• Seasoned project management experience across deployments.

Responsibilities

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems to relevant third parties and prepares reports.
• Writes proposals and maintains project documentation.
• Coaches and mentors junior implementation engineers and technicians.

Skills

Technical design principles

Project management

Customer engagement

Verbal communication

Mentoring/coaching

Education

Bachelor's degree or equivalent in Information Technology or Computing or related field

CCNP Voice/Collaboration Certification

NICE Engage NCSE/NCIE certifications

Cisco VOIP/UC certifications

Genesys Cloud CX certification basics

Tools

Cisco UCM

Genesys Cloud CX

NICE Engage

Avaya Aura

Job description

NTT DATA, Inc. seeks an experienced Collaboration Technical Services Systems Integration Specialist to lead complex client engagements across Networking, Data Centre, Security and Collaboration domains.

You will craft technical specifications, justify options, and develop backup solutions while pursuing professional certifications. This hybrid role requires deep UC and contact center knowledge, strong reporting skills, and the ability to coach junior staff while coordinating with