Senior Technical Sales Support Engineer

Aluminium Company of Malaysia (ALCOM); Klang City; In loco; MYR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Aluminium Company of Malaysia (ALCOM) in Klang is seeking a Product Development and Technical Support professional to drive product development activities, application studies, sample coil preparation, and plant trial runs. You will analyze customer specifications and recommend suitable products meeting technical requirements, while managing MES material codes.

The role also covers addressing quality issues, maintaining product certifications (CIDB, Bomba), administering warranties, and

Competenze

• Bachelor's Degree in Engineering, Science, or related technical discipline.
• 3–5 years of relevant experience in technical sales support, product development, quality assurance, or related functions.
• Experience in product testing, sample preparation, application trials, and customer specification analysis.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication, presentation, and stakeholder management skills.
• Ability to coordinate effectively between customers, Sales, and plant operations.
• Familiarity with MES, product certification requirements, and quality management processes would be an added advantage.

Mansioni

• Coordinate product development activities, application studies, sample coil preparation, and plant trial runs.
• Customer specification review – analyse customer product specifications and recommend suitable products meeting requirements.
• MES material code management – create, update, and maintain material codes in the MES.
• Quality issues and customer complaints – provide technical support in investigating quality issues and customer complaints, including plant monitoring and site visits.
• Product certification management – maintain and ensure the validity of product certifications, including CIDB and Bomba certifications.
• Product warranty management – evaluate, issue, and maintain product warranties in accordance with company requirements.
• Technical presentations and product training – conduct technical presentations, product briefings, and knowledge-sharing sessions for customers and internal stakeholders.
• Cross-functional and customer coordination – liaise with Sales, plant technical teams, and customers to facilitate technical discussions and product application trials.

Conoscenze

Analytical skills

Troubleshooting

Problem-solving

Communication skills

Stakeholder management

Coordination

Formazione

Bachelor's degree in Engineering, Science, or related technical discipline

Strumenti

MES

Descrizione del lavoro

• Product Development and Technical Support – Coordinate product development activities, application studies, sample coil preparation, and plant trial runs.
• Customer Specification Review – Analyse customer product specifications and recommend suitable products that meet technical and application requirements.
• MES Material Code Management – Create, update, and maintain material codes in the Manufacturing Execution System (MES).
• Quality Issues and Customer Complaints – Provide technical support in investigating HFI quality issues and customer complaints, including conducting plant monitoring and customer site visits.
• Product Certification Management – Maintain and ensure the validity of product certifications, including CIDB and Bomba certifications.
• Product Warranty Management – Evaluate, issue, and maintain product warranties in accordance with company requirements.
• Technical Presentations and Product Training – Conduct technical presentations, product briefings, and knowledge-sharing sessions for customers and internal stakeholders.
• Cross-Functional and Customer Coordination – Liaise with Sales, plant technical teams, and customers to facilitate technical discussions, customer visits, and product application trials.

Requirements :

• Bachelor's Degree in Engineering, Science, or a related technical discipline.
• Minimum 3–5 years of relevant experience in technical sales support, product development, quality assurance, or related functions, preferably within the manufacturing industry.
• Experience in product testing, sample preparation, application trials, and customer specification analysis.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication, presentation, and stakeholder management skills.
• Ability to coordinate effectively between customers, Sales, and plant operations.
• Familiarity with MES, product certification requirements, and quality management processes would be an added advantage.