Sales Executive / Customer Service Representative

PEN S J Electronics Sdn Bhd; Seberang Perai; On-site; MYR 60,000 - 90,000; Full time

Job summary

PEN S J Electronics Sdn Bhd is seeking a Sales & Marketing Executive / Customer Service Representative to manage customer accounts, coordinate RFQ activities, and support business development. The role requires collaboration across Operations, Engineering, Quality, Planning, Supply Chain and Finance to ensure timely fulfilment and accurate documentation.

The position focuses on maintaining forecasts, developing opportunities, and delivering reliable commercial reporting while supporting

Qualifications

• Bachelor's degree in Engineering, Business Administration, Marketing, International Business, Supply Chain Management or related disciplines.
• Minimum 5 years experience in Sales & Marketing, Customer Service, Account Management, Commercial Operations or Business Support functions.
• Experience in Semiconductor, Electronics Manufacturing, Thermal Management, Advanced Materials, Semiconductor Packaging, EMS or related industry preferred.
• Experience supporting RFQ activities, quotations, customer communication and forecasting.
• Exposure to ERP systems, CRM systems and manufacturing operations.

Responsibilities

• Support assigned customer accounts with regular communication and follow up on requirements and action items.
• Coordinate RFQ activities, quotation preparation, pricing requests and commercial proposals.
• Maintain customer forecasts, opportunity pipelines and relevant sales information.
• Coordinate customer requirements with Operations, Engineering, Quality, Planning, Supply Chain and Finance.
• Support order fulfilment, delivery performance, NPI, qualification and product transfer activities.
• Support customer growth, account expansion and identification of new business opportunities.
• Maintain CRM records, customer databases, sales reports and commercial documentation.
• Perform other duties, responsibilities and projects assigned by Management.

Skills

CRM Systems

RFQ Management

Quotation Preparation

Sales Forecasting

ERP Systems

Customer Service Management

Manufacturing Operations

NPI Support

Market Awareness

Business Reporting

Education

Bachelor's Degree in Engineering, Business Administration, Marketing, International Business, Supply Chain Management or related disciplines

Tools

ERP Systems

CRM Systems

Job description

SALES & MARKETING EXECUTIVE / CUSTOMER SERVICE REPRESENTATIVE

Customer Account Management

· Support assigned customer accounts, maintain regular communication and follow up on customer requirements, commitments and action items.

· Support customer business reviews, account development activities and customer satisfaction initiatives.

· Accountable for timely customer follow-up, accurate information and effective support for assigned accounts.

Commercial & RFQ Management

· Coordinate RFQ activities, quotation preparation, pricing requests and commercial proposals.

· Monitor quotation status and maintain accurate commercial records and documentation.

· Accountable for quotation accuracy, timely submission and proper commercial documentation.

Forecasting & Business Planning

· Maintain customer forecasts, opportunity pipelines and relevant sales information.

· Monitor customer demand trends and support revenue forecasting, business planning and management reviews.

· Accountable for timely forecast updates, data accuracy and reliable commercial reporting.

Customer Fulfilment & Cross Functional Coordination

· Coordinate customer requirements with Operations, Engineering, Quality, Planning, Supply Chain and Finance.

· Support order fulfilment, delivery performance, NPI, qualification and product transfer activities.

· Accountable for timely coordination, effective communication and follow-up of customer requirements.

Business Development Support

· Support customer growth, account expansion and identification of new business opportunities.

· Gather customer feedback and market information and support customer visits, exhibitions and marketing activities.

· Accountable for timely opportunity support, market information and contribution to business development activities.

Reporting & Documentation

· Maintain CRM records, customer databases, sales reports and commercial documentation.

· Support KPI tracking and ensure relevant records are complete and accurate.

· Accountable for data accuracy, documentation compliance and timely reporting.

Others

· Perform other duties, responsibilities and projects assigned by Management from time to time.

Key Requirements

Education

· Bachelor's Degree in Engineering, Business Administration, Marketing, International Business, Supply Chain Management or related disciplines.

Experience

· Minimum 5 years experience in Sales & Marketing, Customer Service, Account Management, Commercial Operations or Business Support functions.

· Experience in Semiconductor, Electronics Manufacturing, Thermal Management, Advanced Materials, Semiconductor Packaging, EMS or related industry is preferred.

· Experience supporting RFQ activities, quotations, customer communication and forecasting.

· Exposure to ERP systems, CRM systems and manufacturing operations.

Technical Knowledge

· Customer Relationship Management, RFQ Management, Quotation Preparation, Sales Forecasting, CRM Systems, ERP Systems, Customer Service Management, Commercial Documentation, Manufacturing Operations, NPI Support, Business Reporting and Market Awareness.

Additional Requirements

· Strong communication, interpersonal, coordination and organizational skills.

· Good analytical and problem-solving capabilities with the ability to manage multiple customer priorities.