Application Engineer

People Profilers Pte Ltd; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Benefits package

Job summary

People Profilers Pte Ltd in Malaysia is seeking a skilled Engineer to investigate warranty claims, perform troubleshooting, and document findings. The role focuses on reliability and quality support, with emphasis on root cause analysis and corrective actions.

You will work with internal teams and customers, maintain RMA records, and contribute to continuous improvement of products and processes. Diploma or degree in electrical/electronics/mechatronics is required, with 2–5 years' experience.

Qualifications

• Diploma or degree in electrical/electronics/mechatronics or related field.
• 2–5 years in technical support, RMA, failure analysis or quality engineering.
• Familiar with electronic troubleshooting and test equipment.
• Knowledge of ISO 9001 and non-conformance processes.

Responsibilities

• Investigate returned products and warranty claims.
• Perform troubleshooting and functional testing.
• Determine root causes and prepare technical reports.
• Maintain RMA records and investigation documentation.
• Investigate customer-reported issues and complaints.
• Support on-site troubleshooting and performance verification.
• Provide technical findings and recommendations.
• Coordinate with internal teams and customers to resolve issues.
• Analyze recurring failures and reliability trends.
• Support root cause analysis and corrective actions.
• Recommend product and process improvements.
• Support IQC and quality investigations as required.
• Maintain quality-related records and reports.
• Assist with non-conformance and corrective action activities.
• All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Skills

Analytical thinking

Communication skills

Report writing

Independent work

Education

Diploma/Degree in Electrical/Electronics/Mechatronics

Tools

Test equipment

EC motors and controllers

Job description

Investigate returned products and warranty claims.

Perform troubleshooting and functional testing.

Determine root causes and prepare technical reports.

Maintain RMA records and investigation documentation.

Customer & Site Support

Investigate customer-reported issues and complaints.

Support on-site troubleshooting and performance verification.

Provide technical findings and recommendations.

Coordinate with internal teams and customers to resolve issues.

Reliability & Continuous Improvement

Analyze recurring failures and reliability trends.

Support root cause analysis and corrective actions.

Recommend product and process improvements.

Quality Support

Support IQC and quality investigations when required.

Maintain quality-related records and reports.

Assist with non-conformance and corrective action activities.

Requirements:

Diploma/Degree in Electrical, Electronics, Mechatronics, or related Engineering.

2-5 years of experience in technical support, RMA, failure analysis, or quality engineering.

Familiar with electronic troubleshooting, EC motors, controllers, and test equipment.

Good analytical, communication, and report-writing skills.

HVAC, fan, motor, or power electronics experience is an advantage.

Knowledge of reliability and warranty analysis.

Ability to work independently with minimal supervision.

Familiarity with ISO 9001 Quality Management System.

Knowledge of non-conformance and corrective action processes.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.