Senior Technical Sales & Product Support Engineer

Aluminium Company of Malaysia (ALCOM)

Klang City

On-site

MYR 60,000 - 90,000

Full time

10 days ago

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Job summary

Aluminium Company of Malaysia (ALCOM) in Klang is seeking a Product Development and Technical Support professional to drive product development activities, application studies, sample coil preparation, and plant trial runs. You will analyze customer specifications and recommend suitable products meeting technical requirements, while managing MES material codes.

The role also covers addressing quality issues, maintaining product certifications (CIDB, Bomba), administering warranties, and

Qualifications

Bachelor's Degree in Engineering, Science, or related technical discipline.
3–5 years of relevant experience in technical sales support, product development, quality assurance, or related functions.
Experience in product testing, sample preparation, application trials, and customer specification analysis.
Strong analytical, troubleshooting, and problem-solving skills.
Good communication, presentation, and stakeholder management skills.
Ability to coordinate effectively between customers, Sales, and plant operations.
Familiarity with MES, product certification requirements, and quality management processes would be an added advantage.

Responsibilities

Coordinate product development activities, application studies, sample coil preparation, and plant trial runs.
Customer specification review – analyse customer product specifications and recommend suitable products meeting requirements.
MES material code management – create, update, and maintain material codes in the MES.
Quality issues and customer complaints – provide technical support in investigating quality issues and customer complaints, including plant monitoring and site visits.
Product certification management – maintain and ensure the validity of product certifications, including CIDB and Bomba certifications.
Product warranty management – evaluate, issue, and maintain product warranties in accordance with company requirements.
Technical presentations and product training – conduct technical presentations, product briefings, and knowledge-sharing sessions for customers and internal stakeholders.
Cross-functional and customer coordination – liaise with Sales, plant technical teams, and customers to facilitate technical discussions and product application trials.