Senior Systems Engineer, 24/7 L2 Infra (Windows/Unix)

Micron; Penang; On-site; MYR 70,000 - 110,000; Full time

Job summary

Micron Technology, Inc. is seeking an L2 IT infrastructure specialist in Penang to support Windows/Unix servers and databases, ensure 24/7 coverage, and participate in major incidents.

You will monitor, troubleshoot, and optimize MFG systems while coordinating with Level 3 experts on security, availability and performance. The role emphasizes incident management, capacity planning, and developing SOPs, with opportunities to learn VMware, OpenShift, Cisco UCS and related hardware.

Qualifications

• Bachelor's or Master's degree in CS/EE/CE/IS or related fields.
• Academic or internship experience in IT infrastructure and virtualization.
• Certifications from Microsoft, VMware, Citrix and Cisco are a plus.
• Programming and scripting knowledge in Java, PowerShell and Python preferred.
• Desire to learn hardware and virtualization tech (Cisco UCS, HPE ProLiant, VMware).
• Effective oral and written communication skills.
• Flexible to work day and night shift.

Responsibilities

• Provide L2 support for incident, request, change and problem management for servers and DBs.
• Support Windows and Unix OS in 24/7 environments and participate in major incidents.
• Ensure SLA compliance for incidents and service requests.
• Meet KPIs such as breach case targets, MTTR and escalation targets.
• Install/upgrade firmware, apply patches, and implement changes as required.
• Diagnose OS/hardware errors to maintain high availability of MFG systems.
• Monitor server performance and analyze cases to prevent recurring issues.
• Review and enhance server monitoring as needed.
• Develop processes and SOPs for server operations.
• Create/manage reports, visuals, and dashboards for Windows/Unix ops.
• Perform capacity planning and participate in DR drills.
• Collaborate with Level 3 SMEs on improvement projects for security, availability, performance.

Skills

Windows OS

Unix OS

MS SQL

Oracle DB

PowerShell

Python

Java

VMware

Citrix

OpenShift

Nutanix

Cisco UCS

HPE ProLiant

Communication

Education

Bachelor's/Master's in CS/EE/CE/IS

Tools

Windows Server 2019/2016

RHEL

MS SQL

Oracle

VMware

Citrix

OpenShift

Nutanix

PowerShell

Python

Java

Job description

Micron Technology, Inc. is seeking an L2 IT infrastructure specialist in Penang to support Windows/Unix servers and databases, ensure 24/7 coverage, and participate in major incidents.

You will monitor, troubleshoot, and optimize MFG systems while coordinating with Level 3 experts on security, availability and performance. The role emphasizes incident management, capacity planning, and developing SOPs, with opportunities to learn VMware, OpenShift, Cisco UCS and related hardware.