IT Systems Engineer - 24/7 L2 Server Operations Monitoring

Micron Technology; Batu Kawan; On-site; MYR 55,000 - 85,000; Full time

Job summary

Micron Technology is seeking an L2 IT support professional in Malaysia to handle incident, request, change, and problem management for Windows and Unix server and DB operations. The role requires 24/7 coverage and participation in major incidents, with a focus on meeting SLAs and KPIs for system reliability.

The ideal candidate has a degree in CS/EE/CE/IS, with exposure to virtualization (VMware, OpenShift) and scripting (PowerShell, Python, Java).

Qualifications

• Academic knowledge or internship experience in the infrastructure IT domain (Windows 2016/2019, RHEL, SQL/Oracle).
• Familiarity with virtualization tech (e.g., VMware, OpenShift).
• Certifications from Microsoft, VMware, Citrix or Cisco are a plus.
• Programming/scripting knowledge (PowerShell, Python, Java) preferred.

Responsibilities

• Provide L2 incident, request, change and problem management for server and DB operations (Windows/Unix).
• Support 24/7 operations and participate in Major incidents.
• Ensure SLA targets for incidents and service requests are met.
• Install/upgrade firmware, apply patches, and implement changes.
• Diagnose OS/hardware issues to ensure high availability of MFG systems.

Skills

Communication

Shift readiness

Willingness to learn

Team cooperation

Education

Bachelor's or Master's in CS/EE/CE/IS

Tools

Microsoft Windows Server

RHEL

SQL/Oracle

Cisco UCS

HPE ProLiant

VMware

Nutanix

OpenShift

Citrix

PowerShell

Python

Java

Job description

Micron Technology is seeking an L2 IT support professional in Malaysia to handle incident, request, change, and problem management for Windows and Unix server and DB operations. The role requires 24/7 coverage and participation in major incidents, with a focus on meeting SLAs and KPIs for system reliability.

The ideal candidate has a degree in CS/EE/CE/IS, with exposure to virtualization (VMware, OpenShift) and scripting (PowerShell, Python, Java).