24/7 IT Systems Engineer (Windows/Linux, DR)

Micron Technology, Inc

Batu Kawan

On-site

MYR 89,000 - 167,000

Full time

14 days+

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Job summary

Micron Technology, Inc is seeking a Jr/Sr IT System Engineer (Shift rotation) to support Windows and Unix server and DB operations, ensuring SLA delivery and proactive monitoring. The role covers 24/7 L2 support, incident management, capacity planning and DR drills, and collaboration with Level 3 SMEs to enhance security, availability and performance of Micron’s core computing resources.

Applicants should hold a Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics, or

Qualifications

Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies
Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix
Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage
Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred
Leveraging Ai for daily work is added value as well
Effective oral and written communication skills
Flexible to work on day and night shift.

Responsibilities

Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
Provide L2 support covering 24/7 and participate in Major incidents.
Ensure SLA for incidents and service requests are met with high quality of work.
Ensure KPIs, such as breach case target, MTTR and escalation target is met.
Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
Review and enhance server monitoring when required.
Develop processes and operation procedures related to server operations.
Create and manage reports, visualizations, and dashboards related to windows/unix operations.
Perform capacity planning and participate in Disaster Recovery drill.
Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.