IT System Engineer (Shift rotation) Batu Kawan, Pulau Pinang (Penang), Malaysia Posted 18 hours ago

Micron Technology, Inc; Batu Kawan; On-site; MYR 89,000 - 167,000; Full time

Job summary

Micron Technology, Inc is seeking a Jr/Sr IT System Engineer (Shift rotation) to support Windows and Unix server and DB operations, ensuring SLA delivery and proactive monitoring. The role covers 24/7 L2 support, incident management, capacity planning and DR drills, and collaboration with Level 3 SMEs to enhance security, availability and performance of Micron’s core computing resources.

Applicants should hold a Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics, or

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage
• Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred
• Leveraging Ai for daily work is added value as well
• Effective oral and written communication skills
• Flexible to work on day and night shift.

Responsibilities

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support covering 24/7 and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
• Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
• Review and enhance server monitoring when required.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related to windows/unix operations.
• Perform capacity planning and participate in Disaster Recovery drill.
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.

Education

Bachelor’s or Master’s degree in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.

Tools

Cisco UCS

HPE ProLiant

VMware

Nutanix

OpenShift

Citrix

Microsoft Windows Server 2019/2016

RHEL

Microsoft SQL

Oracle

Job description

Req. ID: JR108407 Jr/Sr IT System Engineer (Shift rotation) (Evergreen)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

• Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems.
• Provide L2 support covering 24/7 and participate in Major incidents.
• Ensure SLA for incidents and service requests are met with high quality of work.
• Ensure KPIs, such as breach case target, MTTR and escalation target is met.
• Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required.
• Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems.
• Monitor server performance proactively and perform analysis of cases to prevent recurring issues.
• Review and enhance server monitoring when required.
• Develop processes and operation procedures related to server operations.
• Create and manage reports, visualizations, and dashboards related to windows/unix operations.
• Perform capacity planning and participate in Disaster Recovery drill.
• Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources.

Requirement:

• Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields.
• Academic know-how or internship experiences in the infrastructure domain of IT (Microsoft Windows 2019, 2016 and RHEL operating systems, Microsoft SQL and Oracle) and virtualization technologies
• Desire to learn hardware and virtualization technologies like Cisco UCS, HPE ProLiant, VMware, Nutanix, OpenShift and Citrix
• Certifications from Microsoft, VMWare, Citrix and Cisco and familiarity with scripting languages will be an added advantage
• Knowledge in programming and scripting languages such as Java, PowerShell and Python is preferred
• Leveraging Ai for daily work is added value as well
• Effective oral and written communication skills
• Flexible to work on day and night shift.

Job Profile(s): System Manager E1

Relocation level: (TBD)

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.