Senior Retail Leader & Team Coach

Samsonite Group APAC & Middle East; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Career development opportunities

Job summary

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive personal and store productivity while upholding exceptional customer service standards. The role focuses on coaching the team, achieving sales targets, and resolving customer issues in a fast-paced retail environment.

Join a globally recognized brand and contribute to a culture that values development, inclusivity, and professional growth.

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year experience in a position of leadership, management experience.
• Ability to communicate effectively with customers and staff, maneuver sales floor.
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements.
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills.

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Skills

Retail leadership

Customer service

Team coaching

Communication

Microsoft Excel

Flexibility

Stockroom handling

Fast-paced environment

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Samsonite is seeking a store leadership professional in Kuala Lumpur to drive personal and store productivity while upholding exceptional customer service standards. The role focuses on coaching the team, achieving sales targets, and resolving customer issues in a fast-paced retail environment.

Join a globally recognized brand and contribute to a culture that values development, inclusivity, and professional growth.