Senior Outlet Operations & Sales Leader

DKSH Management Ltd.; Miri; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH seeks an Executive, Outlet Operations in Miri to drive sales performance across retail outlets and uphold service standards. You will monitor sales, support promotions, and ensure smooth day-to-day operations, with a focus on customer experience and adherence to company policies.

The role requires a SPM or Diploma in F&B, at least 1 year in a related field, and strong interpersonal skills. You should be able to work independently or with a team, including shifts, holidays, and weekends.

Qualifications

• SPM or Diploma in Food and Beverage (F&B) or a related qualification.
• Minimum 1 year of working experience in a related field.
• Dynamic, self-motivated with excellent interpersonal skills.
• Ability to work independently and as part of a team.
• Good working attitude and willingness to work shifts, holidays and weekends.

Responsibilities

• Monitor daily and monthly sales performance across outlets.
• Maintain high standards of customer service and gift item production.
• Ensure compliance with stock, cash, and credit card handling procedures.
• Foster accountability and adherence to company rules and standards.
• Support planning and execution of marketing and promotional activities.
• Handle administrative duties and coordination tasks as required.

Job description

DKSH seeks an Executive, Outlet Operations in Miri to drive sales performance across retail outlets and uphold service standards. You will monitor sales, support promotions, and ensure smooth day-to-day operations, with a focus on customer experience and adherence to company policies.

The role requires a SPM or Diploma in F&B, at least 1 year in a related field, and strong interpersonal skills. You should be able to work independently or with a team, including shifts, holidays, and weekends.