Outlet Operations Supervisor: Elevate Sales & Service

DKSH; Kuala Lumpur; On-site; MYR 33,000 - 45,000; Full time

Job summary

DKSH Kuala Lumpur is seeking a Supervisor, Outlet Operations to help manage daily outlet operations, deliver strong customer service, and drive sales targets. You will monitor daily and monthly results and ensure consistency in service quality.

The role requires at least a SPM or Diploma in F&B, one year of related experience, and a proactive, independent, team-oriented approach. Flexibility to work shifts, holidays, and weekends is essential.

Qualifications

• SPM or Diploma in F&B or relevant qualification.
• At least one year of working experience.
• Dynamic, self-motivated, fast-learning with excellent interpersonal skills.
• Willingness to work shifts, public holidays, and weekends.
• Positive, professional attitude.

Responsibilities

• Monitor daily and monthly sales to support performance.
• Maintain high customer service standards and gift item production.
• Safeguard stock and cash handling; investigate discrepancies.
• Ensure team adheres to company policies and regulations.
• Assist planning and execution of marketing and promotional activities.
• Perform administrative and coordination tasks.

Skills

Interpersonal skills

Independent work

Fast-learning

Education

SPM or Diploma in F&B

Job description

DKSH Kuala Lumpur is seeking a Supervisor, Outlet Operations to help manage daily outlet operations, deliver strong customer service, and drive sales targets. You will monitor daily and monthly results and ensure consistency in service quality.

The role requires at least a SPM or Diploma in F&B, one year of related experience, and a proactive, independent, team-oriented approach. Flexibility to work shifts, holidays, and weekends is essential.