Senior Operations Leader: Beverage Network Growth

Loob Holding; Petaling Jaya; Vor Ort; MYR 90.000 - 130.000; Vollzeit

Zusammenfassung

Loob Holding operates the Tealive network and is seeking a Store Operations Manager in Selangor to lead KPI improvement across multiple outlets. You will optimise staffing, scheduling and opening/closing routines while upholding quality, safety and presentation standards.

You will drive cost control, inventory accuracy and order fulfilment, coach store leaders, and collaborate with HR and Training to close capability gaps and roll out best practices across the network.

Qualifikationen

• Diploma or Degree in Business Administration, Operations Management, Hospitality, F&B Management or related field.
• Strong data analysis and problem-solving skills with track record of cost savings or productivity gains.
• Hands-on, proactive and results-driven with project management & communication abilities.

Aufgaben

• Drive continuous improvement in store KPIs: QAA, labour cost %, COGS %, wastage, sales productivity and customer ratings
• Optimise manpower deployment, scheduling and operating hours without compromising service quality
• Improve ingredient usage, stock control and portioning accuracy
• Uphold recipe, hygiene, food safety and presentation standards, and fix recurring audit failures at the root
• Set best practices for opening, closing, shift handovers, cash management and inventory control
• Strengthen customer experience through service speed, order accuracy and complaint handling
• Build strong store routines and coach Outlet Supervisors and Store Managers, working with HR and Training to close capability gaps
• Simplify SOPs, pilot new tools, equipment and workflows, and measure their impact before wider rollout
• Document best practices as playbooks and toolkits, host outlet visits and knowledge-sharing sessions, and track whether other outlets achieve the expected results

Kenntnisse

Data analysis

Problem-solving

Project management

Communication

Influencing

Process improvement

Ausbildung

Diploma or Bachelor’s Degree in Business Administration or related field

Jobbeschreibung

Loob Holding operates the Tealive network and is seeking a Store Operations Manager in Selangor to lead KPI improvement across multiple outlets. You will optimise staffing, scheduling and opening/closing routines while upholding quality, safety and presentation standards.

You will drive cost control, inventory accuracy and order fulfilment, coach store leaders, and collaborate with HR and Training to close capability gaps and roll out best practices across the network.