Senior Operations Executive

Loob Holding; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

Loob Holding operates the Tealive network and is seeking a Store Operations Manager in Selangor to lead KPI improvement across multiple outlets. You will optimise staffing, scheduling and opening/closing routines while upholding quality, safety and presentation standards.

You will drive cost control, inventory accuracy and order fulfilment, coach store leaders, and collaborate with HR and Training to close capability gaps and roll out best practices across the network.

Qualifications

• Diploma or Degree in Business Administration, Operations Management, Hospitality, F&B Management or related field.
• Strong data analysis and problem-solving skills with track record of cost savings or productivity gains.
• Hands-on, proactive and results-driven with project management & communication abilities.

Responsibilities

• Drive continuous improvement in store KPIs: QAA, labour cost %, COGS %, wastage, sales productivity and customer ratings
• Optimise manpower deployment, scheduling and operating hours without compromising service quality
• Improve ingredient usage, stock control and portioning accuracy
• Uphold recipe, hygiene, food safety and presentation standards, and fix recurring audit failures at the root
• Set best practices for opening, closing, shift handovers, cash management and inventory control
• Strengthen customer experience through service speed, order accuracy and complaint handling
• Build strong store routines and coach Outlet Supervisors and Store Managers, working with HR and Training to close capability gaps
• Simplify SOPs, pilot new tools, equipment and workflows, and measure their impact before wider rollout
• Document best practices as playbooks and toolkits, host outlet visits and knowledge-sharing sessions, and track whether other outlets achieve the expected results

Skills

Data analysis

Problem-solving

Project management

Communication

Influencing

Process improvement

Education

Diploma or Bachelor’s Degree in Business Administration or related field

Job description

• Drive continuous improvement in store KPIs: QAA, labour cost %, COGS %, wastage, sales productivity and customer ratings
• Optimise manpower deployment, scheduling and operating hours without compromising service quality
• Improve ingredient usage, stock control and portioning accuracy
• Uphold recipe, hygiene, food safety and presentation standards, and fix recurring audit failures at the root
• Set best practices for opening, closing, shift handovers, cash management and inventory control
• Strengthen customer experience through service speed, order accuracy and complaint handling
• Build strong store routines and coach Outlet Supervisors and Store Managers, working with HR and Training to close capability gaps
• Simplify SOPs, pilot new tools, equipment and workflows, and measure their impact before wider rollout
• Document best practices as playbooks and toolkits, host outlet visits and knowledge-sharing sessions, and track whether other outlets achieve the expected results

What we’re looking for

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Hospitality, F&B Management or a related field
• 3-5 years of experience in F&B, QSR, café, beverage chains or multi-outlet retail, ideally with large-scale store operations or regional management exposure
• Solid grasp of outlet P&L, QAA, labour cost optimisation, COGS, inventory management, wastage control and customer service performance
• Strong data analysis, problem-solving and root‑cause analysis skills, with a record of measurable cost savings or productivity gains
• Hands‑on, proactive and results‑driven, with good project management, communication and influencing skills to work across Operations, QA, HR, Training and Supply Chain
• Be part of a high‑impact team that shapes operating standards for the whole Tealive network
• Work in a large, fast‑moving beverage brand with real room to pilot and scale ideas