Outlet Operations & Sales Leader

Gong cha; Kuala Lumpur; On-site; MYR 42,000 - 58,000; Full time

Job summary

Gong Cha Kuala Lumpur outlet seeks an experienced Store Manager to oversee daily operations, lead a team, and drive sales while maintaining high standards of service. You will manage staffing, schedules, stock, and costs, ensuring adherence to company policies and delivering a consistently excellent customer experience to customers.

This role requires hands-on leadership, a focus on cost control, and the ability to train and mentor staff to meet sales targets.

Qualifications

• Experience leading a retail/food & beverage outlet.
• Ability to drive sales and meet targets.
• Experience managing staff schedules and costs.
• Stock control and cost management experience.

Responsibilities

• Manage all aspects of operating an Gong Cha outlet and lead a team to drive sales.
• Oversee day-to-day operations and ensure high quality customer experience.
• Ensure staff adhere to company policies and procedures.
• Control stock, cost management and scheduling.

Skills

Team leadership

Sales orientation

Customer service

Staff management

Operations management

Job description

Gong Cha Kuala Lumpur outlet seeks an experienced Store Manager to oversee daily operations, lead a team, and drive sales while maintaining high standards of service. You will manage staffing, schedules, stock, and costs, ensuring adherence to company policies and delivering a consistently excellent customer experience to customers.

This role requires hands-on leadership, a focus on cost control, and the ability to train and mentor staff to meet sales targets.