Assistant Outlet Manager

Golden Scoop Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Staff Meal

1% of sales incentive (if achieve)

16 days annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Job summary

Golden Scoop Sdn Bhd is seeking an operations leader in Kuala Lumpur to drive store performance, train the team, and uphold high customer service standards. You will manage staffing, cost controls, and compliance with cash, safety, and SOPs to deliver consistent results.

The role emphasizes delivering quality guest experiences, collaborating across functions, and coaching junior staff to achieve sales targets and company objectives.

Qualifications

• 2 years of experience in operations management in F&B or related sectors.
• F&B discipline, culinary, food safety, hospitality, or related qualification.
• Relentless focus on customer experience and service delivery.
• Strong listening and communication; builds positive team environments.
• Accountability, adaptability, and timely decision-making.
• Continuous self and team improvement mindset.
• Leadership in coaching and developing junior staff.
• Ability to drive business results and prioritize quality.
• Clear communication across functions and levels.
• Proven leadership in managing teams and sales/achievements.

Responsibilities

• Set goals for the work group and develop organizational capability.
• Train and hold partners accountable for delivering legendary customer service.
• Drive programs by developing action plans and motivating store teams.
• Manage with integrity to promote company culture and mission.
• Monitor staffing to ensure development and talent acquisition.
• Maintain cost of goods and labor costs while controlling damages.
• Enforce store policies including cash handling and safety procedures.
• Adhere to cash management and cash register policies.
• Check bank-in reports to ensure timely daily takings.
• Conduct reviews of operations risks for food safety, SOPs and quality.

Skills

Operations management

Customer service

Team leadership

Cash handling

Education

F&B qualification or related

Job description

This is an operations management role in the food and beverage industry, responsible for leading store operations, developing team capability, and ensuring customer service excellence while maintaining operational and financial standards.

Key responsibilities

Set goals for the work group, develop organizational capability, and model how to work together

Display a customer-first attitude by training and holding partners accountable for delivering legendary customer service

Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives

Manage with integrity, honesty and knowledge that promote the culture, values and mission of the organization

Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements

Maintain good and profitable Cost of Goods, labor cost and control product damages according to guidelines by Finance department

Execute store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team members during each shift

Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team

Check bank-in reports of outlets to ensure daily sales takings are banked in on time

Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards

About you

2 years of experience in operations management in F&B, the food service industry, or retail

Qualification with F&B disciplinary, culinary, food safety, hospitality, communication business administration, or its equivalent

Relentless focus on customer, understands what customer wants and how to deliver the experience

Listens and communicates well with others within and outside of the organization; creates a team environment that is positive and productive

Takes personal responsibility to do the right thing; adapts quickly to change and makes timely, thoughtful decisions

Continuously seek opportunities to improve self and others

Lead with trust, commitment, coach and develop junior staff

Understands to drive overall business success and is accountable to prioritize and deliver quality results

Articulate and able to communicate effectively across all functions and levels

Demonstrate leadership in managing teams and sales/achievement driven

Staff Meal

1% of sales incentive (if achieve targeted sales)

16 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits