Assistant Outlet Manager

Golden Scoop Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Staff meal

Sales incentive

16 days annual leave

Birthday cake

Group insurance

Outpatient medical claim

PayD salary benefits

Job summary

Golden Scoop Sdn Bhd is seeking an operations manager to lead store operations in the fast‑paced food and beverage sector. You will develop your team, deliver legendary customer service, and uphold financial and safety standards across shifts.

You will set goals, train partners, monitor staffing and costs, and drive programs from the head office into daily practice. The role rewards leadership, accountability, and a customer‑first mindset with benefits and incentives.

Qualifications

• 2 years of experience in operations management in F&B, the food service industry, or retail.
• F&B related qualification or equivalent experience.
• Relentless focus on customer; understands what customers want and how to deliver the experience.
• Strong communication and teamwork across the organization.

Responsibilities

• Set goals for the work group, develop organizational capability, and model how to work together.
• Train and hold partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by creating action plans and guiding the store team.
• Manage with integrity, honesty and knowledge that promote the culture, values and mission.
• Monitor and manage store staffing levels to ensure development and talent acquisition.
• Control costs including COGS, labor, and product loss per finance guidelines.
• Execute store policies on cash handling, safety and security.
• Ensure daily bank deposits are completed on time.
• Carry out Reviews of Operations Risks for food safety and SOPs.

Skills

Operations management

Customer service

Team leadership

Communication skills

Adaptability

Continuous improvement

People development

Decision making

Education

F&B related qualification

Job description

This is an operations management role in the food and beverage industry, responsible for leading store operations, developing team capability, and ensuring customer service excellence while maintaining operational and financial standards.

Key responsibilities

Set goals for the work group, develop organizational capability, and model how to work together

Display a customer-first attitude by training and holding partners accountable for delivering legendary customer service

Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives

Manage with integrity, honesty and knowledge that promote the culture, values and mission of the organization

Monitor and manage store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements

Maintain good and profitable Cost of Goods, labor cost and control product damages according to guidelines by Finance department

Execute store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team members during each shift

Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team

Check bank-in reports of outlets to ensure daily sales takings are banked in on time

Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards

About you

2 years of experience in operations management in F&B, the food service industry, or retail

Qualification with F&B disciplinary, culinary, food safety, hospitality, communication business administration, or its equivalent

Relentless focus on customer, understands what customer wants and how to deliver the experience

Listens and communicates well with others within and outside of the organization; creates a team environment that is positive and productive

Takes personal responsibility to do the right thing; adapts quickly to change and makes timely, thoughtful decisions

Continuously seek opportunities to improve self and others

Lead with trust, commitment, coach and develop junior staff

Understands to drive overall business success and is accountable to prioritize and deliver quality results

Articulate and able to communicate effectively across all functions and levels

Demonstrate leadership in managing teams and sales/achievement driven

Staff Meal

1% of sales incentive (if achieve targeted sales)

16 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits