Senior Office & Client Operations Administrator

Maukerja Malaysia; George Town; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Remuneration package

Job summary

Jora Malaysia is seeking an experienced Administrative Support professional to provide high-level support across the business and be the primary contact for clients. You will manage bookings, inquiries, and maintain the internal portal, while coordinating marketing activities and ensuring data accuracy.

Ideal candidates have at least 3 years in a similar role, excellent English communication, strong interpersonal skills, and advanced MS Office abilities.

Qualifications

• Good working knowledge of corporate administration practices.
• High level of English communication skills, strong in both written and oral.
• Understanding of administrative document management processes.
• Advanced MS Office (Outlook, Word, Excel) skills.
• Strong computer skills and understanding of systems (IT & Corporate).
• Good attendance and time keeping.
• Good Interpersonal skills.
• Minimum of 3 years in a similar role.
• Ability to deal with busy, high pressure situations.
• Confidence in communicating in English on all levels.

Responsibilities

• Provide high level administrative support to all areas of the business and be the first point of contact for clients, coordinating job bookings, queries and maintaining the internal portal.
• Manage and maintain internal Notepool system.
• Process job bookings and client queries via telephone, email or internal portal with accurate data entry.
• Provide quoting, contract and project management administration support to management and staff.
• Offer diary and calendar coordination, coordinate system related issues, and inform clients of job status updates.
• Manage switchboard, direct calls and monitor call queue and wait times.
• Coordinate site-related tasks and daily site job flow as required.
• Process online payments from clients when required.
• Prepare site inspection reports and other company reports as directed by Team Leaders.
• Monitor quality control systems and ensure procedures for soil technicians/engineers are followed.
• Maintain stock and office supplies; order as needed.
• Create new users and companies and update client information in the system.
• Assist in development and implementation of marketing and social media material.

Skills

English communication

Interpersonal skills

Time management

Tools

MS Office

Job description

Jora Malaysia is seeking an experienced Administrative Support professional to provide high-level support across the business and be the primary contact for clients. You will manage bookings, inquiries, and maintain the internal portal, while coordinating marketing activities and ensuring data accuracy.

Ideal candidates have at least 3 years in a similar role, excellent English communication, strong interpersonal skills, and advanced MS Office abilities.