Senior Manager, Warehouse Operations

Deutsche Post; Penang; On-site; MYR 240,000 - 360,000; Full time

Job summary

DHL Supply Chain in Penang, Malaysia is seeking a senior warehouse operations leader to drive end-to-end activities across receiving, put-away, inventory control, order fulfillment, packing, shipping and returns management.

The role requires 10–15 years in warehouse/logistics, with at least 5 years in a senior leadership role, deep knowledge of WMS/ERP, and strong analytical skills using Excel and Power BI. You will lead multi-customer operations and drive efficiency and service quality.

Qualifications

• Bachelor's degree required in supply chain, logistics, business administration, engineering or related field.
• Experience in warehouse/logistics operations with leadership responsibilities.

Responsibilities

• Lead end-to-end warehouse operations including receiving, put-away, inventory control, order fulfillment, packing, shipping and returns management.
• Ensure KPIs like productivity, accuracy and SLAs are consistently met for customers.
• Develop and implement warehouse strategies to improve efficiency and service quality.
• Monitor daily performance and address gaps and bottlenecks.
• Oversee capacity planning and resource allocation.
• Maintain inventory accuracy through cycle counts and audits.
• Drive inventory optimization and lead teams of managers and supervisors.

Skills

Leadership

Strategic thinking

Stakeholder management

Problem solving

Team development

Education

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field

Tools

WMS

ERP systems

Power BI

Excel

Job description

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, packing, shipping, and returns management.
• Ensure operational KPIs are consistently achieved, including productivity, accuracy, service level agreements (SLAs), and customer requirements.
• Develop and implement warehouse strategies to improve efficiency, service quality, and operational scalability.
• Monitor daily operational performance and take corrective actions to address gaps and bottlenecks.
• Oversee warehouse capacity planning and resource allocation.
• Ensure inventory accuracy through cycle counts, stock audits, and inventory control processes.
• Investigate inventory discrepancies and implement preventive measures.
• Maintain inventory integrity within Warehouse Management Systems (WMS) and ERP platforms.
• Drive inventory optimization initiatives to improve stock visibility and accuracy.
• Lead, coach, and develop warehouse managers, supervisors, and operational teams.
• Serve as the primary operational contact for key customers and internal stakeholders.
• Conduct regular operational reviews with customers to ensure service excellence.
• Manage customer escalations and drive timely resolution of operational issues.

Requirements

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
• Minimum 10–15 years of experience in warehouse, logistics, or supply chain operations.
• At least 5 years in a senior leadership role managing large-scale warehouse operations.
• Experience managing multi-customer or contract logistics operations preferred.
• Experience with automation technologies and warehouse transformation projects is highly desirable.
• Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and inventory management.
• Advanced proficiency in Microsoft Excel, Power BI, and operational analytics.