Supervisor, Operations

Deutsche Post; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

DHL in Shah Alam, PKFZ, is seeking a Warehouse Supervisor to lead daily warehouse operations and support service delivery for key customers. You will supervise staff, manage schedules, and ensure safety and SOP compliance while maintaining efficient shipment processing.

The role emphasizes coordinating with safety teams, handling inquiries, and delivering performance reports to improve DHL’s logistics services. Strong communication and training skills are essential.

Qualifications

• 2 years supervisory or senior warehouse experience.
• Experience managing customer expectations and service improvements.
• Coordinate with Safety & Security teams as required.
• Train and guide warehouse staff on processes and safety rules.
• Ability to read, understand and follow directions effectively.

Responsibilities

• Lead daily warehouse operations and ensure KPI targets are met.
• Update service performance reporting with clear visibility of DHL's performance.
• Support the warehouse executive in day-to-day duties.
• Assign work schedules and train team members in processes.
• Ensure compliance with customer requirements and SOPs.
• Attend to customer inquiries, requests and complaints promptly.
• Monitor incoming/outgoing shipments and tally against invoices.
• Prepare daily activity reports and other requested records.

Skills

Supervisory experience

Customer service management

Safety compliance

Training & coaching

Communication skills

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Support the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.


• Updates the service performance-reporting mechanisms that provide clear visibility of DHL’s performance against the commitment made to the customer.


• Assist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.


• Assigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.


• To ensure compliance to customer's requirement & other relevant authorities.


• To ensure that the customer's enquiries, requests & complaints are promptly & efficiently attended to.


• To ensure that job functions are met to the level of required expectations & take necessary action if required.


• To monitor and follow up incoming and outgoing shipment.


• To monitor daily activities and report to the superior.


• To ensure the entire shipment received/ shipped out are properly and tallied against invoices and correctly recorded.


• To guide and advice subordinates on daily operational activity.


• To ensure the SOP and customer requirements are strictly adhered.


• To manage and plan workforce required on daily basis.


• To ensure cleanliness of surrounding working area.


• To prepare discrepancy report for discrepancy found during incoming/outgoing cargo.


• To prepare incident report if found any damages or discrepancy during picking/shipping/receiving.


• To prepare daily activity report and other reports as per request by superior.

Requirements

• 2 years supervisory or Senior warehouse experience


• Managing customer expectations of DHL service improvement and operations development in line with DHL’s ability to react to customer needs.


• Manage the provision of pro-active Customer Service Management for the nominated customers, ensuring that any service issues, which might impact upon pre-set performance levels, are immediately addressed with the appropriate points within the DSC Network, or external networks, and resolved.


• Conduct investigation in the event of discovery of discrepancies in cargo.


• Ensure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.


• Train and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.


• Any other responsibilities as required by Management of DSC.


• Ability to explain work procedures and safety rules.


• Ability to read, understands, and follows directions/ instructions.


• Ability to communicate effectively with team members.


• Have appropriate eye, hand and foot co-ordination to properly use various equipment and/or tools.


• Able to work in Shah Alam, PKFZ