Senior Warehouse Operations Leader

DHL Asia Pacific Shared Services Sdn Bhd

Penang

On-site

MYR 320,000 - 460,000

Full time

14 days+

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Job summary

DHL Asia Pacific Shared Services Sdn Bhd is seeking a senior operations leader to drive end-to-end warehouse activities, including receiving, put-away, picking and shipping, while ensuring KPIs and service levels for multiple customers.

You will develop warehouse strategies, oversee capacity planning, and lead a team of warehouse managers and supervisors. Strong WMS/ERP knowledge and data analytics are required to optimize inventory and operations.

Qualifications

Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
10–15 years of experience in warehouse, logistics, or supply chain operations.
At least 5 years in a senior leadership role managing large-scale warehouse operations.
Experience with multi-customer or contract logistics operations preferred.
Experience with automation technologies and warehouse transformation projects is highly desirable.
Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and inventory management.
Advanced proficiency in Microsoft Excel, Power BI, and operational analytics.

Responsibilities

Lead end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, packing, shipping, and returns management.
Ensure operational KPIs are consistently achieved, including productivity, accuracy, SLAs, and customer requirements.
Develop and implement warehouse strategies to improve efficiency, service quality, and operational scalability.
Monitor daily operational performance and take corrective actions to address gaps and bottlenecks.
Oversee warehouse capacity planning and resource allocation.
Ensure inventory accuracy through cycle counts, stock audits, and inventory control processes.
Investigate inventory discrepancies and implement preventive measures.
Maintain inventory integrity within WMS and ERP platforms.
Drive inventory optimization initiatives to improve stock visibility and accuracy.
Lead, coach, and develop warehouse managers, supervisors, and operational teams.
Serve as the primary operational contact for key customers and internal stakeholders.
Conduct regular operational reviews with customers to ensure service excellence.
Manage customer escalations and drive timely resolution of operational issues.