Supervisor, Operations

DHL Supply Chain; Selangor; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Shah Alam, PKFZ area is seeking a seasoned warehouse supervisor to oversee daily operations, train staff, and ensure safe, efficient cargo handling. You will coordinate performance reporting, manage schedules, and respond to customer needs promptly within the DSC network.

Applicants should have at least 2 years of supervisory experience, strong safety awareness, and the ability to read and follow detailed instructions.

Qualifications

• 2 years supervisory or Senior warehouse experience.
• Managing customer expectations of DHL service improvement.
• Pro-active Customer Service Management for nominated customers.
• Investigate discrepancies in cargo.
• Ensure safety and security of warehouse premises.
• Train and guide warehouse staff on discipline, safety and operations.
• Other responsibilities as required by Management of DSC.
• Explain work procedures and safety rules.
• Read, understand and follow directions/instructions.
• Able to work in Shah Alam, PKFZ.

Responsibilities

• Support warehouse operations and service programs.
• Update performance reporting mechanisms for customers.
• Assist warehouse executive in daily duties.
• Assign schedules and train team members.
• Ensure compliance with customer requirements.
• Attend customer inquiries and complaints promptly.
• Meet job function expectations and take action as needed.
• Monitor incoming/outgoing shipments.
• Record shipments against invoices accurately.
• Guide subordinates on daily activity.
• Adhere to SOP and customer requirements.
• Plan daily workforce requirements.
• Ensure cleanliness of working area.
• Prepare discrepancy and incident reports as needed.
• Prepare daily activity reports for superior.

Skills

Supervisory experience

Customer service management

Discrepancy investigation

Safety awareness

Team training

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Support the warehouse operations and maintain service programs and logistics service solutions designed to meet the requirements of a specific DHL Supply Chain Customer.
• Updates the service performance-reporting mechanisms that provide clear visibility of DHL’s performance against the commitment made to the customer.
• Assist the warehouse executive in executing day-to-day operational duties to fulfil the key metrics set by the customer.
• Assigns work schedules, ensures that team members are trained in warehouse processes and monitors their progress.
• To ensure compliance to customer's requirement & other relevant authorities.
• To ensure that the customer's enquiries, requests & complaints are promptly & efficiently attended to.
• To ensure that job functions are met to the level of required expectations & take necessary action if required.
• To monitor and follow up incoming and outgoing shipment.
• To monitor daily activities and report to the superior.
• To ensure the entire shipment received/ shipped out are properly and tallied against invoices and correctly recorded.
• To guide and advice subordinates on daily operational activity.
• To ensure the SOP and customer requirements are strictly adhered.
• To manage and plan workforce required on daily basis.
• To ensure cleanliness of surrounding working area.
• To prepare discrepancy report for discrepancy found during incoming/outgoing cargo.
• To prepare incident report if found any damages or discrepancy during picking/shipping/receiving.
• To prepare daily activity report and other reports as per request by superior.

Requirements

• 2 years supervisory or Senior warehouse experience
• Managing customer expectations of DHL service improvement and operations development in line with DHL’s ability to react to customer needs.
• Manage the provision of pro-active Customer Service Management for the nominated customers, ensuring that any service issues, which might impact upon pre-set performance levels, are immediately addressed with the appropriate points within the DSC Network, or external networks, and resolved.
• Conduct investigation in the event of discovery of discrepancies in cargo.
• Ensure the safety and security of the warehouse premises is maintained by working closely with the Safety & Security Team.
• Train and guide the warehouse operation staff and new staff in the areas of discipline, safety and warehouse operations.
• Any other responsibilities as required by Management of DSC.
• Ability to explain work procedures and safety rules.
• Ability to read, understands, and follows directions/ instructions.
• Ability to communicate effectively with team members.
• Have appropriate eye, hand and foot co-ordination to properly use various equipment and/or tools.
• Able to work in Shah Alam, PKFZ