Senior Manager, Warehouse Operations

DHL Supply Chain; George Town; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Penang is seeking a senior leader to helm warehouse operations, drive efficiency, and implement scalable solutions across multi-customer contracts.

You will oversee receiving, inventory, order fulfillment, and performance management while partnering with customers and internal teams to maintain service excellence.

Qualifications

• Bachelor's Degree in a related field.
• 10–15 years in warehouse/logistics ops.
• At least 5 years in a senior leadership role.
• Experience with multi-customer/contract logistics preferred.
• Automation/warehouse transformation experience desirable.
• Strong knowledge of WMS, ERP, and inventory management.
• Advanced Excel and Power BI skills.

Responsibilities

• Lead end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, packing, shipping, and returns management.
• Ensure KPIs are achieved: productivity, accuracy, SLAs, and customer requirements.
• Develop and implement warehouse strategies to improve efficiency, service quality, and scalability.
• Monitor daily performance and address gaps and bottlenecks.
• Oversee capacity planning and resource allocation.
• Maintain inventory integrity with cycle counts and audits.
• Investigate discrepancies and implement preventive measures.
• Maintain WMS/ERP data integrity.
• Drive inventory optimization for visibility.
• Lead, coach, and develop warehouse teams.
• Serve as primary operational contact for key customers and stakeholders.
• Conduct regular reviews with customers to ensure service excellence.
• Manage customer escalations and timely resolution.

Skills

Leadership

Warehouse Operations

Inventory Management

Analytics

ERP/WMS Knowledge

Excel/Power BI

Education

Bachelor's degree in Supply Chain/Logistics/Business/Engineering

Tools

WMS

ERP systems

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Lead end-to-end warehouse operations, including receiving, put-away, inventory control, order fulfillment, packing, shipping, and returns management.
• Ensure operational KPIs are consistently achieved, including productivity, accuracy, service level agreements (SLAs), and customer requirements.
• Develop and implement warehouse strategies to improve efficiency, service quality, and operational scalability.
• Monitor daily operational performance and take corrective actions to address gaps and bottlenecks.
• Oversee warehouse capacity planning and resource allocation.
• Ensure inventory accuracy through cycle counts, stock audits, and inventory control processes.
• Investigate inventory discrepancies and implement preventive measures.
• Maintain inventory integrity within Warehouse Management Systems (WMS) and ERP platforms.
• Drive inventory optimization initiatives to improve stock visibility and accuracy.
• Lead, coach, and develop warehouse managers, supervisors, and operational teams.
• Serve as the primary operational contact for key customers and internal stakeholders.
• Conduct regular operational reviews with customers to ensure service excellence.
• Manage customer escalations and drive timely resolution of operational issues.

Requirements

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Engineering, or related field.
• Minimum 10–15 years of experience in warehouse, logistics, or supply chain operations.
• At least 5 years in a senior leadership role managing large-scale warehouse operations.
• Experience managing multi-customer or contract logistics operations preferred.
• Experience with automation technologies and warehouse transformation projects is highly desirable.
• Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and inventory management.
• Advanced proficiency in Microsoft Excel, Power BI, and operational analytics.