Senior Manager, Corporate Solutions Operations

Tokio Marine Life Insurance Malaysia Bhd; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia Bhd is seeking a Senior Manager for Corporate Solutions Operations to lead daily operational support including policy issuance, underwriting and billing administration. You will ensure timely financial activities such as receipting, refunds, and commissions while driving productivity improvements.

The role requires a bachelor’s degree and 8 years in the field, preferably with insurance experience in employee benefits operations.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• 8 years of working experience in the related field for this position.
• Preferably with exposure in the insurance industry (Employee benefits operations).

Responsibilities

• Lead the team to provide efficient and effective day to day operational support in terms of policy issuance, underwriting and billing administration.
• Ensure department financial related activities (receipting, premium refund, experience refund and commission payout) are conducted within agreed turnaround time and in accordance with Credit Control Procedures.
• Monitor outstanding premium and claim recovery with reminders, suspensions, and demand letters to minimize losses.
• Ensure accurate and timely renewal assessments within agreed turnaround time.
• Maintain departmental data quality within internal control standards.
• Drive productivity via continuous improvement on processes, product enhancement and system development.
• Review outsourced provider contracts and service levels.
• Submit accurate and timely reports to Actuarial, Compliance, Risk, Finance and other departments.
• Participate in product development and regulatory initiatives.
• Lead and coach staff for growth and development.

Skills

Leadership

Operations management

Policy issuance

Underwriting

Billing administration

Credit control

Data quality

Education

Bachelor's Degree, Post Graduate Diploma, Professional Degree

Job description

Tokio Marine Life Insurance Malaysia Bhd is seeking a Senior Manager for Corporate Solutions Operations to lead daily operational support including policy issuance, underwriting and billing administration. You will ensure timely financial activities such as receipting, refunds, and commissions while driving productivity improvements.

The role requires a bachelor’s degree and 8 years in the field, preferably with insurance experience in employee benefits operations.