Insurance Operations Executive, Corporate Solutions

Tokio Marine Life Insurance Malaysia Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Tokio Marine Life Insurance Malaysia Bhd. is seeking an Operations Executive to manage customer enquiries, provide sales support to the marketing team, and handle policy administration including billing issuance for Employee benefits policies.

The role involves handling internal and external enquiries, supporting the sales team on billing, claims and underwriting queries, and ensuring timely issuance and reconciliation of invoices within SOPs.

Qualifications

• Bachelor's Degree or equivalent.
• 1 year of working experience in related field; fresh graduates considered.
• Preference for exposure in the insurance industry (Employee benefits operations).
• Experience in employee benefits operations is advantageous.

Responsibilities

• Handle customer inquiries from internal and external stakeholders.
• Provide support to sales team on billing, claims and underwriting queries.
• Ensure timely policy and billing issuance for movement invoices.
• Verify and reconcile monthly Third Party Administrator's admin fees.
• Verify monthly claim adjustments and coordinate department administrative tasks.
• Participate in projects for system, product or process improvements.
• Engage in ad hoc administrative tasks as required.

Skills

Customer service

Sales support

Policy administration

Education

Bachelor's Degree

Job description

Tokio Marine Life Insurance Malaysia Bhd. is seeking an Operations Executive to manage customer enquiries, provide sales support to the marketing team, and handle policy administration including billing issuance for Employee benefits policies.

The role involves handling internal and external enquiries, supporting the sales team on billing, claims and underwriting queries, and ensuring timely issuance and reconciliation of invoices within SOPs.