CUSTOMER SERVICE/OPERATION EXECUTIVE

southern transport & logistics sdn bhd; Subang Jaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave & medical leave

Medical benefits

Performance/annual bonus

Job summary

Southern Transport & Logistics Sdn Bhd seeks a proactive Freight Forwarding/Customer Service professional to manage daily import/export operations and documentation. You will coordinate with customers, carriers and agents to ensure timely bookings, status updates and accurate paperwork.

The role requires 2+ years in freight/logistics, good English and Bahasa Malaysia, and the ability to work independently and within a team.

Qualifications

• Minimum 2 years of experience in freight forwarding / logistics / shipping / customer service operations.
• Fresh graduates are encouraged to apply.
• Experience in import/export documentation and shipment coordination is an advantage.
• Good knowledge of freight forwarding procedures and shipping documentation.
• Good communication and interpersonal skills.
• Able to communicate in English and Bahasa Malaysia.
• Computer literate and familiar with Microsoft Office.
• Able to work independently and as part of a team.
• Good follow-up skills, organized and able to manage multiple tasks.
• Responsible, proactive and customer-oriented.
• Able to work under pressure and meet deadlines.

Responsibilities

• Handle daily customer service and operations activities for import/export shipments.
• Coordinate with customers, shipping lines, airlines, hauliers, overseas agents and other service providers.
• Prepare and follow up on shipping documents, quotations, invoices and shipment-related paperwork.
• Monitor shipment status and provide timely updates to customers.
• Coordinate bookings, pick-up/delivery arrangements and shipment schedules.
• Liaise with internal departments to ensure smooth shipment operations.
• Handle customer enquiries, requests and complaints professionally.
• Ensure all shipments are handled accurately and within the required timeline.
• Perform other duties related to freight forwarding operations as assigned.

Skills

Good communication

Interpersonal skills

Teamwork

Multitasking

Organized

Tools

Microsoft Office

Job description

Handle daily customer service and operations activities for import/export shipments. Coordinate with customers, shipping lines, airlines, hauliers, overseas agents and other service providers. Prepare and follow up on shipping documents, quotations, invoices and shipment-related paperwork. Monitor shipment status and provide timely updates to customers. Coordinate bookings, pick-up/delivery arrangements and shipment schedules. Liaise with internal departments to ensure smooth shipment operations.

Key responsibilities

• Handle customer enquiries, requests and complaints professionally
• Ensure all shipments are handled accurately and within the required timeline
• Perform other duties related to freight forwarding operations as assigned

About you

• Minimum 2 years of experience in freight forwarding / logistics / shipping / customer service operations
• Fresh graduates are encouraged to apply
• Experience in import/export documentation and shipment coordination is an advantage
• Good knowledge of freight forwarding procedures and shipping documentation
• Good communication and interpersonal skills
• Able to communicate in English and Bahasa Malaysia
• Computer literate and familiar with Microsoft Office
• Able to work independently and as part of a team
• Good follow-up skills, organized and able to manage multiple tasks
• Responsible, proactive and customer-oriented
• Able to work under pressure and meet deadlines

• EPF & SOCSO
• Annual leave & medical leave
• Medical benefits
• Performance/annual bonus