Senior LCL Export Coordinator /Supervisor

Shipco Transport Sdn. Bhd.; Penang; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

EPF

Socso

Medical insurance

Incentive bonus

Annual dinner

Company trip

Team-building activities

Parking claim

Dental allowance

Annual health check

Job summary

Shipco Transport Sdn. Bhd. is seeking a logistics coordinator to assist daily customer inquiries, liaise with carriers and warehouses, and monitor shipments from booking to arrival.

You will ensure timely documentation and compliance with SOPs while coordinating with sales and documentation teams. The ideal candidate holds a Diploma in Business/Logistics, speaks English, Malay, and Mandarin, and has at least 1 year of freight forwarding experience.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistics/Transportation or equivalent.
• English, Malay, Mandarin required; Mandarin preferred for Mandarin-speaking clients.
• At least 1 year of working experience in related field.
• Preferably experience in freight forwarding NVOCC industry.

Responsibilities

• Attend local and overseas customers’ inquiries pertaining to rates.
• Respond promptly to booking confirmations and shipment follow-up until cargo arrival.
• Prepare bookings and tele-market local customer cargoes.
• Arrange bookings and follow up container status with carriers.
• Coordinate with warehouse on container status and vessel changes.
• Prepare railing instructions and liaise with warehouse/truckers.
• Follow up with shippers on any packaging discrepancies.
• Ensure all shipping documents are ready within the time frame.
• Coordinate internally with sales and documentation team.

Skills

Customer service

Rates inquiries

Freight forwarding

Documentation

Communication

English

Malay

Mandarin

Education

Diploma in Business/Logistics

Tools

Booking system

ERP system

Job description

Salary commensurate qualifications & experience

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane. Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

What You’ll Do...

• Attending to local and overseas customer’s inquiries pertaining to rates.
• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival.
• Responsible for bookings preparation and tele- marketing for local customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers.
• Follow up with shippers of any discrepancy in packages.
• Ensure all necessary shipping documents are in place within the given time frame.
• Coordinate internally with sales and documentation team.

What You’ll Need...

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
• Required language(s): English, Malay, Mandarin (Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients)
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably experience specialized in freight forwarding NVOCC industry

What You’ll Get...

• EPF, Socso
• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check

Hirer responsiveness Salary match Number of applicants

Logistics, Freight & Delivery Services 51-100 employees

As a subsidiary of Denmark based Scan-Group, our history in shipping and logistics dates back to 1969. From Scan-Group, Shipco Transport was founded in 1988 and has organically grown into one of the world’s leading neutral NVOCCs. Headquartered in Chatham, New Jersey, Shipco Transport operates more than 90 offices in over 30 countries across 5 continents. Our company’s truly intermodal character offering Air Freight, LCL and FCL Ocean Freight services, uniquely positions Shipco as a ‘one stop’ provider of worldwide transportation solutions. Furthering our global presence, Shipco Transport is a founding member of the Worldwide Alliance, an association of the world’s leading neutral NVOCCs, and the AirCargoGroup, a global organization of neutral Air Freight wholesalers. These strategic alliances bring together exclusive networks of like-minded companies ensuring a synergy of service at both ends of the shipping process. Shipco Transport Sdn Bhd is looking for a team player with entrepreneurial spirit to join our rapidly growing Asia region, based in Bukit Tinggi - Klang, Penang, Ipoh, Johor.