Senior Key Accounts Manager

Cartrack; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company, is seeking a Senior Key Account Manager/Key Account Officer in Kuala Lumpur. The role focuses on building relationships with fleet managers, understanding client needs, and upselling services across B2B accounts.

The candidate should have 5+ years in customer service or account management, be fluent in English, and be able to work onsite with occasional fieldwork around Kuala Lumpur.

Qualifications

• Diploma or Bachelor's degree or equivalent industry experience.
• Minimum 5 years customer service, aftersales or account management with existing B2B clients.
• Proficient in English and excellent communication skills.
• Tech-savvy and computer literate.
• Team player with energy and ability to work independently.
• Willing to work onsite in Kuala Lumpur with fieldwork around KL and nearby areas.

Responsibilities

• Build strong relationships with decision makers, fleet managers, and system users and manage all Key Account services.
• Establish rapport and trust through proactive engagement.
• Understand client needs and identify upsell opportunities.
• Resolve inquiries from all channels and ensure timely final resolution.
• Coordinate with internal teams to deliver client-aligned solutions.
• Identify strategies to increase customer satisfaction, loyalty and retention.
• Prepare progress reports and forecasts for stakeholders.

Skills

Customer service

Account management

B2B

English proficiency

Education

Diploma/Bachelor's degree

Tools

CRM software

MS Office

Job description

Job Summary:

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
• Establish good rapport and trust though proactive engagement
• Understanding client needs and identifying new business opportunities for upselling
• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
• Coordinate with internal teams to deliver solutions that meet client's objectives
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

• Diploma/Bachelor's degree in any field or course or equivalent industry experience
• With minimum 5 years customer service experience, aftersales or account management/ handling existing B2B clients
• Proficient in English
• Excellent communication and interpersonal skills
• Tech-savvy and computer literate
• Team player with a high level of energy and able to work independently
• Willing to work onsite in Kuala Lumpur and can-do fieldwork around Kuala Lumpur and nearby areas.