Key Account Manager

Ambition; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Ambition in Malaysia is seeking a Key Account Manager to lead relationships with key insurance clients and drive growth. You will own strategic accounts and coordinate with operations, finance and marketing to ensure value delivery.

Candidates should have 3–5 years in account management or client servicing, strong communication skills, and the ability to analyze data with Excel (pivot tables). Mandarin or Bahasa Malaysia is a plus. Occasional travel within Malaysia may be required.

Qualifications

• 3–5 years experience in account management or client servicing.
• Fluency in Mandarin or Bahasa Malaysia is an advantage.

Responsibilities

• Manage and nurture long-term relationships with key insurance accounts.
• Analyze account performance and identify opportunities with data-driven insights.
• Prepare and present reports leveraging Excel pivot tables to track KPIs.
• Collaborate cross-functionally with operations, finance, and marketing.
• Communicate effectively with stakeholders at all levels.

Skills

Account management

Relationship building

Communication

Data analysis

Tools

Excel

Job description

About Our Client

Our client is a well-established organization specializing in innovative technology solutions for asset remarketing. With a strong presence in Asia and Australia, they partner with leading corporations to deliver tailored services that drive efficiency and growth. They are now seeking a Key Account Manager to manage and grow relationships with major insurance clients.

Key Responsibilities

• Manage and nurture long-term relationships with key insurance accounts, ensuring exceptional service and alignment with business objectives.
• Analyze account performance and identify opportunities using data-driven insights to optimize processes and deliver value-added solutions.
• Prepare and present reports leveraging advanced Excel skills, including pivot tables, to track KPIs and provide actionable recommendations.
• Collaborate cross-functionally with operations, finance, and marketing teams to ensure seamless execution and client satisfaction.
• Communicate effectively with stakeholders at all levels, providing clear updates and building trust through transparency and professionalism.

Requirements

• Comes with around 3 - 5 years of account management or client servicing. Experience within the services industry will be advantageous.
• Excellent communication skills and relationship building capabilities. Fluency in Mandarin / Bahasa Malaysia is an added advantage.
• Strong analytical skills with hands-on experience in Excel. Proficiency working with pivot tables, data analysis, and reporting will help you succeed in this role.
• Detail-oriented with a proactive approach to problem-solving to deliver excellent partnership to clients.
• Has own transport and able to travel within Malaysia.