Key Account Manager

Lyreco Group (Italy); Malaysia; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Lyreco Group (Italy) in Malaysia is seeking a highly driven New Business Key Account Manager to lead expansion across the Southern region, focusing on hunting for new corporate accounts and building strategic relationships.

You will own the end-to-end sales and tender process, qualify prospects, secure new business, and collaborate with operations, finance, and service teams to ensure a seamless customer experience.

Qualifications

• Minimum 3–5 years of B2B sales or key account management experience.
• Experience in corporate sales or enterprise accounts is preferred.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to travel extensively within Senai and JB markets.

Responsibilities

• Prospect and acquire new customers through direct sales activities including cold calls and meetings.
• Develop new business opportunities in the Southern Malaysia region with market insights.
• Own end-to-end sales and tender processes in line with company policies.
• Onboard and implement new customers to ensure smooth transitions.
• Report sales activities and pipeline via CRM and internal tools.
• Provide market intelligence and feedback on customer trends and competitors.
• Coordinate with operations, finance, and service teams to ensure a great customer experience.
• Achieve and exceed sales targets and KPIs as set by Management.

Skills

B2B sales

Key account mgmt

Negotiation

Stakeholder mgmt

Tools

CRM software

Job description

We are looking for a highly driven and commercially aggressive New Business Key Account Manager to lead business expansion across the Southern region of Malaysia.This role is focused on hunting and acquiring new corporate accounts, developing strategic customer relationships, and driving revenue growth within the assigned territory.

Key Responsibilities

• Prospect and acquire new customers through direct sales activities including cold calling, networking, referrals, face-to-face meetings, and market engagement activities.
• Develop and expand new business opportunities within the Southern region market, with strong understanding of local customer landscape, industry trends, and competitive environment.
• Take full ownership of the end-to-end sales and tendering process, ensuring compliance with company policies, pricing structure, and contract governance guidelines.
• Drive new business development and manage successful onboarding and implementation of newly acquired customers to ensure smooth transition and customer satisfaction.
• Qualify prospects based on company-defined customer criteria, business potential, and strategic sales fit.
• Consistently achieve and exceed sales targets, KPIs, and business growth objectives set by Management.
• Maintain accurate and timely reporting of sales activities, pipeline status, market updates, and customer engagement through CRM and internal reporting tools.
• Provide market intelligence and feedback to Management on customer trends, competitor activities, pricing movements, market opportunities, and unmet customer needs.
• Collaborate effectively with internal stakeholders including operations, customer service, finance, and implementation teams to ensure excellent customer experience.
• Demonstrate strong hunter mentality with high level of initiative, resilience, urgency, and accountability in driving new customer acquisition.
• Undertake any other ad-hoc duties or assignments as assigned by Management from time to time.

Requirements

• Minimum 3–5 years of B2B sales or key account management experience with proven track record in new business acquisition.
• Strong exposure and understanding of Southern Malaysia market dynamics and business ecosystem.
• Experience in corporate sales, solution selling, or enterprise account management is preferred.
• Strong communication, negotiation, presentation, and stakeholder management skills.
• Self-motivated, result-oriented, and able to work independently in a fast-paced environment.
• Possess own transport and willing to travel extensively within assigned territory.
• The role is based in Senai and covering JB market.