Senior Key Accounts Manager — B2B Growth & Retention (KL)

Cartrack; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Cartrack, a world-leading smart mobility SaaS company, is seeking a Senior Key Account Manager/Key Account Officer in Kuala Lumpur. The role focuses on building relationships with fleet managers, understanding client needs, and upselling services across B2B accounts.

The candidate should have 5+ years in customer service or account management, be fluent in English, and be able to work onsite with occasional fieldwork around Kuala Lumpur.

Qualifications

• Diploma or Bachelor's degree or equivalent industry experience.
• Minimum 5 years customer service, aftersales or account management with existing B2B clients.
• Proficient in English and excellent communication skills.
• Tech-savvy and computer literate.
• Team player with energy and ability to work independently.
• Willing to work onsite in Kuala Lumpur with fieldwork around KL and nearby areas.

Responsibilities

• Build strong relationships with decision makers, fleet managers, and system users and manage all Key Account services.
• Establish rapport and trust through proactive engagement.
• Understand client needs and identify upsell opportunities.
• Resolve inquiries from all channels and ensure timely final resolution.
• Coordinate with internal teams to deliver client-aligned solutions.
• Identify strategies to increase customer satisfaction, loyalty and retention.
• Prepare progress reports and forecasts for stakeholders.

Skills

Customer service

Account management

B2B

English proficiency

Education

Diploma/Bachelor's degree

Tools

CRM software

MS Office

Job description

Cartrack, a world-leading smart mobility SaaS company, is seeking a Senior Key Account Manager/Key Account Officer in Kuala Lumpur. The role focuses on building relationships with fleet managers, understanding client needs, and upselling services across B2B accounts.

The candidate should have 5+ years in customer service or account management, be fluent in English, and be able to work onsite with occasional fieldwork around Kuala Lumpur.