Client Account Manager

Rangers SW Sdn. Bhd.; Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

Rangers SW Sdn. Bhd. in Kuala Lumpur seeks a Client Account Manager to manage and grow key client accounts, ensuring satisfaction and driving revenue through strategic account management and business development.

You will be the primary liaison between key clients and internal teams, proactively resolve issues, and coordinate across projects to sustain profitability and client success.

Qualifications

• Minimum of 2 years of Key Account management experience or relevant is preferred.
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage).
• Must be willing to travel and possess own transport for work-related activities.
• Ability to exercise initiative, judgments and prioritise workload in a fast-moving environment.

Responsibilities

• Manage and grow key client accounts by building strong relationships.
• Drive revenue and profitability through effective account management and business development.
• Address client issues across ongoing and future projects.
• Prepare quotations based on clients' needs.
• Act as main contact between key clients and internal teams.
• Prepare regular reports of progress and forecasts to stakeholders.

Skills

Key account management

Client relationship management

Negotiation

Revenue generation

Cross-functional coordination

Forecasting

Reporting

Communication

Analytical skills

Job description

Join us as Client Account Manager where you will manage and grow key client accounts by building strong relationships, ensuring client satisfaction, and driving revenue and profitability through effective account management, issue resolution, and business development.

Address, manage, and resolve key clients’ issues across ongoing and future projects.

Proactively manage risks and expectations to maintain service quality.

Acting as the main point of contact between key clients and internal teams (supervisors and part timers).

2. Business Development

Play an integral part in generating new sales and leads that will turn into long-lasting growing relationships.

Developing a thorough understanding of key clients' needs and requirements and preparing a quotation based on their needs

Identify potential prospects and increase the company's growth and revenues in the market.

Developing and sustaining solid relationships with key clients that generate high revenue and profits for the company.

Responsible for managing and monitoring company's margins and optimizing the profits through effective strategies.

Prepare quotations based on a thorough understanding of clients’ needs and requirements.

4. Reporting & Forecasting

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Education & Qualifications:

Minimum of 2 years of Key Account management experience or relevant is preferred

Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.

Must be willing to travel and possess own transport for work-related activities. Occasionally be on-site during weekends.

Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving, busy environment with multiple projects running concurrently.

Strong interpersonal and communications skills with excellent presentation skills.

Able to work independently and minimum supervision.

Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player.

Knowledge & Skills:

Strong key account and client relationship management skills

Ability to drive revenue, manage margins, and negotiate effectively

Skilled in issue resolution and cross-functional coordination

Experience in account planning, forecasting, and reporting

Strong communication, analytical, and organizational skills

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