Technical Support Specialist

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

Jora Malaysia is seeking an L1 IT Support specialist to provide onsite technical assistance for end users in Kuala Lumpur. The role covers hardware, software, and basic network tasks, with a strong focus on Windows OS troubleshooting, printers, and drivers to ensure smooth day-to-day IT operations.

You will perform new joiner deployment, set up laptops and accounts, troubleshoot OS issues, support printers, and escalate complex problems to L2/L3.

Qualifications

• Min 1 year of experience in IT onsite, desktop or service desk support.
• Hands-on with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers and printing issues.
• Basic networking concepts: LAN, Wi‑Fi, IP, DNS, VPN.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support.
• Microsoft 365 / Active Directory experience is a plus.

Responsibilities

• Provide Level 1 onsite IT support for hardware, software, and basic network issues.
• Perform new joiner IT deployment, setting up laptops, accounts and software.
• Troubleshoot Windows OS issues including configuration and performance.
• Support printers and printing-related issues, including drivers.
• Install and maintain IT peripherals; manage assets and records.
• Handle basic network troubleshooting: Wi-Fi, VPN, connectivity.
• Escalate complex issues to L2/L3 support as needed.
• Maintain accurate incident and asset records; provide timely onsite support.

Skills

Onsite IT support

New joiner deployment

Windows troubleshooting

Printer support

Networking basics

Customer service

Independence

Microsoft 365 / Active Directory

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Min 1 year of experience in IT onsite support, desktop support, or service desk support.

Hands-on experience withnew joiner deployment and IT equipment setup.

Good knowledge ofWindows OS troubleshooting and configuration.

Experience troubleshootingprinters, drivers, and printing issues.

Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

Good troubleshooting and problem-solving skills.

Strong customer service and communication skills.

Able to work independently and provide onsite support to users.

Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Requirement

Requirements

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.

• Hands-on experience withnew joiner deployment and IT equipment setup.

• Good knowledge ofWindows OS troubleshooting and configuration.

• Experience troubleshootingprinters, drivers, and printing issues.

• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

• Good troubleshooting and problem-solving skills.

• Strong customer service and communication skills.

• Able to work independently and provide onsite support to users.

• Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Responsibility

We are looking for anL1 IT Supportprofessional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

• ProvideLevel 1 onsite IT supportto end users for hardware, software, and basic network-related issues.

• Performnew joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.

• Troubleshoot and resolveWindows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.

• Provide support forprinters and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.

• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.

• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.

• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.

• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.

• Assist with IT asset management, equipment deployment, collection, and replacement.

• Provide professional and timely technical support to users onsite.

Benefits

• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Medical Insurance
• Allowance Provided
• 5 Working Days