Technical Support Engineer

SGET Pte Ltd; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Bonus

Annual Leave

Medical and Hospitalisation Leave

Overtime Pay

Medical Insurance

Allowance Provided

5 Working Days

Job summary

Jora Malaysia is seeking a first-level IT Support professional to provide on-site assistance to end users in Kuala Lumpur. You should have at least 1 year of experience in IT onsite or service desk support, and be comfortable with new joiner deployment, Windows OS troubleshooting, and printer support.

You will handle basic networking concepts (LAN, Wi‑Fi, VPN), deliver strong customer service, and work independently. Experience with Microsoft 365 or Active Directory is a plus.

Qualifications

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.
• Hands-on experience with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers, and printing issues.
• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support to users.
• Candidates with Microsoft 365 / Active Directory support experience will have an added advantage.

Responsibilities

• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.
• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
• Assist with IT asset management, equipment deployment, collection, and replacement.
• Provide professional and timely technical support to users onsite.

Skills

IT support

Customer service

Communication

Troubleshooting

Tools

Windows OS

Printers

Active Directory

Microsoft 365

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Min 1 year of experience in IT onsite support, desktop support, or service desk support.

Hands-on experience withnew joiner deployment and IT equipment setup.

Good knowledge ofWindows OS troubleshooting and configuration.

Experience troubleshootingprinters, drivers, and printing issues.

Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.

Good troubleshooting and problem-solving skills.

Strong customer service and communication skills.

Able to work independently and provide onsite support to users.

Candidates withMicrosoft 365 / Active Directorysupport experience will have an added advantage.

Requirements

• Min 1 year of experience in IT onsite support, desktop support, or service desk support.
• Hands-on experience with new joiner deployment and IT equipment setup.
• Good knowledge of Windows OS troubleshooting and configuration.
• Experience troubleshooting printers, drivers, and printing issues.
• Basic knowledge of networking concepts, including LAN, Wi-Fi, IP, DNS, and VPN.
• Good troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Able to work independently and provide onsite support to users.
• Candidates with Microsoft 365 / Active Directory support experience will have an added advantage.

Responsibility

We are looking for anL1 IT Supportprofessional to provide onsite technical support to end users and ensure smooth day-to-day IT operations. The ideal candidate should have hands-on experience in onsite IT support, new joiner deployment, operating system troubleshooting, and printer support.

Key Responsibilities

• Provide Level 1 onsite IT support to end users for hardware, software, and basic network-related issues.
• Perform new joiner IT deployment, including setting up laptops/desktops, user accounts, software, peripherals, and other IT equipment.
• Troubleshoot and resolve Windows OS and operating system-level issues, including system errors, software installation, configuration, and performance issues.
• Provide support for printers and printing-related issues, including printer setup, connectivity, driver installation, and troubleshooting.
• Install, configure, and maintain laptops, desktops, monitors, printers, and other IT peripherals.
• Handle basic troubleshooting for network connectivity, Wi-Fi, VPN, and other common end-user IT issues.
• Escalate complex or unresolved technical issues to the appropriate L2/L3 support team.
• Maintain accurate records of incidents, requests, IT assets, and troubleshooting activities.
• Assist with IT asset management, equipment deployment, collection, and replacement.
• Provide professional and timely technical support to users onsite.

Benefits

• EPF
• SOCSO
• EIS
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• Overtime Pay
• Medical Insurance
• Allowance Provided
• 5 Working Days