Senior HR Service Delivery Specialist

Danaher; Petaling Jaya; Vor Ort; MYR 70.000 - 110.000; Vollzeit

Zusammenfassung

Danaher in Malaysia is seeking an HR Service Delivery Generalist II to resolve complex HR issues across the employee lifecycle. You will manage the regional inquiry queue, identify patterns in demand, and drive scalable improvements to HR service delivery.

The role requires advanced HR operations expertise, strong analytics, and the ability to flex between execution and leadership, with a preference for a Bachelor’s degree and 4+ years in HR-related fields.

Qualifikationen

• Bachelor’s degree preferred with 4+ years in HR operations, shared services, or HR specialties.
• Advanced HR operations expertise to resolve complex issues independently.
• Additional language skills (e.g., Japanese, Korean, or German) are a plus.

Aufgaben

• Resolve complex, nonstandard HR issues across the employee lifecycle with advanced judgment.
• Manage regional inquiry queue flow and quality; identify demand patterns.
• Drive improvements enabling scalable HR service delivery; document processes.
• Build SME depth in assigned HR services or programs for guidance and consistency.
• Lead process improvement and standardization; support knowledge transfer.
• Coach Tier 1 staff on complex scenarios and best practices.
• Support transitions of Tier 2 work to Tier 1 or self-service, and assist readiness.

Kenntnisse

HR Operations

Case Management

Analytics

Process Improvement

Policy Knowledge

Ausbildung

Bachelor’s degree

Tools

HRIS

Case Management Systems

Reporting Tools

Jobbeschreibung

Danaher in Malaysia is seeking an HR Service Delivery Generalist II to resolve complex HR issues across the employee lifecycle. You will manage the regional inquiry queue, identify patterns in demand, and drive scalable improvements to HR service delivery.

The role requires advanced HR operations expertise, strong analytics, and the ability to flex between execution and leadership, with a preference for a Bachelor’s degree and 4+ years in HR-related fields.