HR Service Delivery Generalist I, APAC

Radiometer; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

Danaher, through Pall in Malaysia, is seeking an HR Service Delivery Generalist I to independently resolve HR inquiries and issues across the employee lifecycle, applying policy judgment to deliver consistent outcomes. This role covers multiple HR domains, owning cases end-to-end while supporting standardized and efficient HR service delivery.

This position is being offered through Pall, a Danaher group Company providing services in Malaysia.

Qualifications

• 2–4 years HR experience or equivalent; bachelor’s degree preferred or equivalent experience.

Responsibilities

• Independently resolve standard and moderately complex HR inquiries and cases across the employee lifecycle
• Interpret policies and determine appropriate resolution paths, escalating when needed
• Own cases end-to-end, ensuring timely, accurate, and consistent outcomes
• Support regional inquiry queue performance through effective case management and prioritization
• Identify recurring issues and contribute to process improvement and standardization
• Contribute to knowledge management, documentation, and workflow improvements
• Partner with Specialists and People Partners on complex or high-risk scenarios

Skills

HR case management

HR systems

Prioritization

Problem solving

Education

Bachelor’s degree preferred

Tools

Case management software

Job description

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life. Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible.

The HR Service Delivery Generalist I independently resolves HR inquiries and issues across the employee lifecycle, applying judgment to interpret policies, determine appropriate resolution paths, and deliver consistent outcomes. This role operates across multiple HR domains, owning cases end-to-end while supporting standardized and efficient HR service delivery.

This position is being offered through Pall, a Danaher group Company providing services in Malaysia.

In This Role, You Will:

• Independently resolve standard and moderately complex HR inquiries and cases across the employee lifecycle
• Interpret policies and determine appropriate resolution paths, escalating when needed
• Own cases end-to-end, ensuring timely, accurate, and consistent outcomes
• Support regional inquiry queue performance through effective case management and prioritization
• Identify recurring issues and contribute to process improvement and standardization
• Contribute to knowledge management, documentation, and workflow improvements
• Partner with Specialists and People Partners on complex or high-risk scenarios

Essential Requirements:

• Ability to independently manage HR cases and apply judgment within defined policies
• Proficiency in HR systems, case management tools, and workflows
• Strong problem-solving skills and ability to manage multiple priorities
• Demonstrated ability to deliver consistent, high-quality outcomes in a fast-paced environment
• 2–4 years of HR experience or equivalent; bachelor’s degree preferred or equivalent experience

Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.