HR Service Delivery II, APAC

Danaher; Petaling Jaya; On-site; MYR 70,000 - 110,000; Full time

Job summary

Danaher in Malaysia is seeking an HR Service Delivery Generalist II to resolve complex HR issues across the employee lifecycle. You will manage the regional inquiry queue, identify patterns in demand, and drive scalable improvements to HR service delivery.

The role requires advanced HR operations expertise, strong analytics, and the ability to flex between execution and leadership, with a preference for a Bachelor’s degree and 4+ years in HR-related fields.

Qualifications

• Bachelor’s degree preferred with 4+ years in HR operations, shared services, or HR specialties.
• Advanced HR operations expertise to resolve complex issues independently.
• Additional language skills (e.g., Japanese, Korean, or German) are a plus.

Responsibilities

• Resolve complex, nonstandard HR issues across the employee lifecycle with advanced judgment.
• Manage regional inquiry queue flow and quality; identify demand patterns.
• Drive improvements enabling scalable HR service delivery; document processes.
• Build SME depth in assigned HR services or programs for guidance and consistency.
• Lead process improvement and standardization; support knowledge transfer.
• Coach Tier 1 staff on complex scenarios and best practices.
• Support transitions of Tier 2 work to Tier 1 or self-service, and assist readiness.

Skills

HR Operations

Case Management

Analytics

Process Improvement

Policy Knowledge

Education

Bachelor’s degree

Tools

HRIS

Case Management Systems

Reporting Tools

Job description

Bring more to life.

At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact –innovating at the speed of life.

Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.

Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

Learn about the Danaher Business System which makes everything possible.

The HR Service Delivery Generalist II resolves complex, nonstandard, and high-risk HR issues across the employee lifecycle, applying advanced judgment to ensure consistent outcomes. In addition to case ownership, this role manages the flow and quality of the regional inquiry queue, identifies patterns in demand, and drives improvements that enable more efficient and scalable HR service delivery. This role also builds subject matter depth in assigned processes or services to support complex issue resolution, guidance to others, and continuous improvement.

In This Role, You Will

• Resolve complex, escalated, and nonstandard HR cases, applying deep policy, process, and system expertise.
• Flexibly support frontline inquiries and transactions during volume spikes or capacity gaps.
• Serve as an SME for assigned HR services, processes, or programs.
• Lead process improvement, simplification, and standardization efforts, including documentation and knowledge transfer.
• Coach and guide Tier 1 staff on complex scenarios, decision-making, and best practices.
• Support service design and readiness efforts to transition appropriate Tier 2 work to Tier 1 or self-service.
• May act as a functional or service team lead without formal people manager responsibilities.

Essential Requirements

• Advanced HR operations expertise with the ability to independently resolve complex issues.
• Deep proficiency in HR systems, case management, and reporting tools.
• Strong analytical, problem solving, and process improvement capabilities.
• Ability to flex between execution, leadership, and improvement work as needed.
• Bachelor’s degree preferred with 4+ years of experience in HR operations, shared services, or HR specialty areas; additional language skills (e.g., Japanese, Korean, or German) are a plus.

Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

For more information, visit www.danaher.com.