Regional HR Service Delivery Director – Greater Asia

BD Malaysia; Kuala Lumpur; On-site; MYR 260,000 - 420,000; Full time

Job summary

BD Malaysia is seeking an Associate Director, HR Service Delivery, Greater Asia to lead HR service delivery operations across multiple markets in Greater Asia. You will drive service levels, KPI governance, and process optimization while partnering with HRIS, IT, and external BPO providers to deliver high-quality employee support.

The role requires 10–15 years in HR operations with at least 5 years in leadership, and a proven ability to manage regional teams in a matrixed environment.

Qualifications

• Bachelor's degree in business administration, Operations Management, Human Resources or a related field.
• 10–15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
• Proven experience managing a regional team in a matrixed, multinational environment.
• Experience in shared services and/or outsourced service delivery models, including collaboration with external BPO providers.
• Experience in GBS or shared services environments preferred.
• Demonstrated success in leading large-scale transformation or process improvement initiatives.

Responsibilities

• Lead HR service delivery operations across multiple Greater Asia markets, ensuring consistent execution of core HR processes.
• Track and enhance service levels, KPIs, and SLAs to deliver prompt, accurate support for employees and HR partners.
• Identify and implement process improvements, automation opportunities, and standardization across regions.
• Manage BPO partnerships with governance and performance management.
• Collaborate with HR COEs, regional HR leaders and external providers to meet evolving needs.
• Leverage Workday/ServiceNow for enhanced service delivery.
• Build and lead a high-performing team across the region and drive employee engagement.
• Ensure compliance with global/local standards, data privacy and audit requirements.
• Lead regional HR transformation programs and change initiatives.

Skills

Strategic leadership

People management

Analytical thinking

Executive communication

Change management

Education

Bachelor's degree in Business Administration/Operations Management/HR

Lean Six Sigma, ITIL, PMP, PSP or similar certification

Tools

Workday

ServiceNow

Job description

BD Malaysia is seeking an Associate Director, HR Service Delivery, Greater Asia to lead HR service delivery operations across multiple markets in Greater Asia. You will drive service levels, KPI governance, and process optimization while partnering with HRIS, IT, and external BPO providers to deliver high-quality employee support.

The role requires 10–15 years in HR operations with at least 5 years in leadership, and a proven ability to manage regional teams in a matrixed environment.