HR Service Delivery Generalist I, APAC

Danaher; Petaling Jaya; Hybrid; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Healthcare program

Paid time off

Job summary

Danaher seeks an HR Service Delivery Generalist I to independently handle HR inquiries across the employee lifecycle. The role supports standardized HR service delivery and works within Pall, a Danaher group company in Malaysia.

Responsibilities include end-to-end case ownership, policy interpretation, and collaboration with Specialists and People Partners on complex or high-risk scenarios.

Qualifications

• 2–4 years of HR experience or equivalent
• Bachelor’s degree preferred or equivalent experience
• Ability to independently resolve HR inquiries

Responsibilities

• Independently resolve standard and moderately complex HR inquiries and cases across the employee lifecycle
• Interpret policies and determine appropriate resolution paths, escalating when needed
• Own cases end-to-end, ensuring timely, accurate, and consistent outcomes
• Support regional inquiry queue performance through effective case management and prioritization
• Identify recurring issues and contribute to process improvement and standardization
• Contribute to knowledge management, documentation, and workflow improvements
• Partner with Specialists and People Partners on complex or high-risk scenarios

Skills

HR case management

Policy interpretation

Problem solving

Multitasking

Fast-paced environment

Education

Bachelor's degree or equivalent experience

Tools

HR systems

Case management tools

Workflow automation

Job description

Bring more to life. At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life.

Our 63,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology. Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible.

The HR Service Delivery Generalist I independently resolves HR inquiries and issues across the employee lifecycle, applying judgment to interpret policies, determine appropriate resolution paths, and deliver consistent outcomes. This role operates across multiple HR domains, owning cases end-to-end while supporting standardized and efficient HR service delivery. This position is being offered through Pall, a Danaher group Company providing services in Malaysia.

In This Role, You Will

• Independently resolve standard and moderately complex HR inquiries and cases across the employee lifecycle


• Interpret policies and determine appropriate resolution paths, escalating when needed


• Own cases end-to-end, ensuring timely, accurate, and consistent outcomes


• Support regional inquiry queue performance through effective case management and prioritization


• Identify recurring issues and contribute to process improvement and standardization


• Contribute to knowledge management, documentation, and workflow improvements


• Partner with Specialists and People Partners on complex or high‑risk scenarios

Essential Requirements

• Ability to independently manage HR cases and apply judgment within defined policies


• Proficiency in HR systems, case management tools, and workflows


• Strong problem-solving skills and ability to manage multiple priorities


• Demonstrated ability to deliver consistent, high‑quality outcomes in a fast-paced environment


• 2–4 years of HR experience or equivalent; bachelor’s degree preferred or equivalent experience

Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.