Senior Global Customer Program Manager - Cross-Functional Lead

Celestica Inc.; Johor Bahru; Vor Ort; MYR 120.000 - 180.000; Vollzeit

Zusammenfassung

Celestica Inc. seeks a Customer Program Manager to lead cross-functional program execution and align customer expectations with internal teams. This role requires managing complex projects, tracking commitments, and protecting profitability while maintaining strong customer relationships.

You will work across Operations, Supply Chain, Quality, and Engineering to meet milestones, communicate issues at an executive level, and drive continuous improvement in a fast-paced environment.

Qualifikationen

• Bachelor’s degree in Engineering, Business, or Supply Chain.
• 8–10 years in program management, manufacturing operations, or customer-facing roles.
• Proven ability to lead cross-functional teams in a matrixed organization without direct authority.
• Strong commercial and financial acumen to manage scope creep and costs.

Aufgaben

• Lead cross-functional matrixed teams (Operations, Supply Chain, Quality, Engineering) to meet milestones.
• Serve as primary contact for customer accounts; monitor commitments and forecasts.
• Drive RCA and resolve high-stakes yield, delivery, or quality crises under time pressure.
• Monitor NRE costs, scrap/rework, and inventory to protect profitability.
• Maintain executive presence and communicate tough news with transparency.
• Host status meetings and provide reports for operations and CPRs.

Kenntnisse

Cross-functional leadership

Program management

Customer management

Financial acumen

Crisis management

Communication skills

Matrix management

Problem solving

Ausbildung

Bachelor’s degree in Engineering, Business, or Supply Chain

Jobbeschreibung

Celestica Inc. seeks a Customer Program Manager to lead cross-functional program execution and align customer expectations with internal teams. This role requires managing complex projects, tracking commitments, and protecting profitability while maintaining strong customer relationships.

You will work across Operations, Supply Chain, Quality, and Engineering to meet milestones, communicate issues at an executive level, and drive continuous improvement in a fast-paced environment.