Customer Program Manager

Celestica; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Celestica is seeking an experienced Customer Operations & Account Program Manager to lead and optimize customer programs and daily operations. You will manage entry‑level and semi­skilled staff across multiple groups and coordinate with cross‑functional teams to ensure on‑time product deliveries.

Responsibilities include supervising teams, managing programs to hit revenue goals, and maintaining proactive customer communication.

Qualifications

• Bachelor’s degree in a related field required.
• 7–10 years of program or account management experience.
• Experience in manufacturing or production environments.
• Strong knowledge of scheduling and supply chain.
• Excellent customer relations and negotiation skills.

Responsibilities

• Provide direct, day‑to‑day supervision to employees across multiple functions or work groups.
• Own personnel decisions for your team, including hiring and evaluations.
• Serve as the primary operational liaison between the company and smaller customer accounts.
• Collaborate with internal account teams to monitor daily activities and delivery milestones.
• Prepare performance reports and analytics for reviews.

Skills

Customer relations

Negotiation

Conflict resolution

Presentation skills

Database management

Project leadership

Interpersonal skills

Leadership

Education

Bachelor’s degree in related field

Job description

Summary

We are seeking a highly motivated and experienced Customer Operations & Account Program Manager to lead and optimize our customer programs and daily operational execution. In this role, you will manage entry‑level professionals and semi‑skilled employees across multiple work groups, act as the primary operational interface between smaller customer accounts and the company, and collaborate closely with cross‑functional teams to ensure projects stay on schedule and product deliveries arrive on time.

Responsibilities

Team Leadership & Personnel Management

• Provide direct, day‑to‑day supervision to employees across multiple functions or work groups, assigning tasks and conducting regular quality checks.
• Direct and guide subordinates to meet operational targets using established guidelines, policies, and procedures.
• Own personnel decisions for your team, including hiring, termination, performance evaluations, and compensation recommendations.
• Coach, mentor, and discipline team members as necessary to drive continuous performance improvement.

Program & Account Operations

• Serve as the primary operational liaison between the company and smaller customer accounts, managing specific programs to hit revenue and profitability goals.
• Collaborate with internal account teams to monitor daily activities, ensuring timely product delivery and project milestones are met.
• Lead and manage current and pipeline programs to secure planned revenue, leveraging guidance from senior team members when needed.
• Monitor and analyze how customer order changes impact existing inventory.

Client Relations & Communication

• Maintain frequent, proactive communication with customers to ensure high satisfaction with our products and services.
• Coordinate and host routine program tracking meetings with customers and internal stakeholders to ensure transparent status reporting and communication.
• Act as the main point of contact for receiving, troubleshooting, and resolving customer issues or complaints.

Strategy, Budgeting & Reporting

• Establish annual functional plans, objectives, and policy interpretations, while actively contributing to broader policy development.
• Execute program budgets, build operational schedules, and enforce company policies and procedures.
• Prepare and deliver comprehensive performance reports and analytics for monthly Operations Reviews and quarterly Customer Performance Reviews.

Scheduling Flexibility

• Willingness to work 20–30% outside of standard local business hours (early mornings or late nights) to support U.S.‑based customers.

Knowledge, Skills & Competencies

• Education: Bachelor’s degree in a related field, or an equivalent combination of formal education and practical experience.
• Experience: 7 to 10 years of relevant professional experience in program management, account management, or customer operations within a manufacturing or production environment.
• Industry Knowledge:
  • In‑depth knowledge of manufacturing processes, production schedules, scheduling requirements, and supply‑chain management.
  • Strong command of product pricing, commercial contracts, and contract negotiations.
  • Thorough understanding of business risks and price make‑up (including value‑add and materials).
• Core Skills:
  • Excellent customer relations, negotiation, and conflict‑resolution capabilities.
  • Strong presentation, database management, and general computer skills.
  • Proven ability to manage multiple complex, detailed projects simultaneously under tight deadlines.
  • Exceptional interpersonal skills with the ability to communicate effectively with diverse internal and external stakeholders.
  • Demonstrated ability to lead, motivate, and drive high productivity from a diverse team under tight schedules.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.