Senior Executive (International Patient Centre)

Sunway Medical Centre Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 70,000; Full time

Job summary

Sunway Medical Centre Sdn Bhd in Subang Jaya is seeking a Senior Executive (International Patient Centre) to provide personalized support to international patients, coordinating their healthcare journey and ensuring a seamless patient experience from arrival through discharge. This role focuses on hospitality, front-line service, and efficient hospital operations.

Key duties include greeting patients, guiding them through registration and services, conducting ward visits, collecting feedback,

Qualifications

• Must have at least 4 years of hospitality or customer-facing experience.
• Strong communication, interpersonal and coordination skills.
• Customer-focused with service-oriented mindset.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Meet and greet international patients upon arrival.
• Coordinate and guide patients through registration, consultations and hospital services.
• Conduct ward visits to inpatients for comfort and ongoing support.
• Collect and process feedback with timely escalation and follow-up.
• Provide hospitality services in the International Patient Lounge, including refreshments.
• Perform general front-counter administrative tasks.
• Handle enquiries via email and WhatsApp.

Skills

Strong communication

Interpersonal skills

Coordination

Customer-focused

Education

Degree/Diploma/Certificates in relevant field

Tools

Microsoft Office

WhatsApp

Email communications

Job description

Senior Executive (International Patient Centre)

Provide personalized and seamless support to international patients by coordinating their healthcare journey and ensuring an enhanced patient experience throughout their visit. Support the implementation of streamlined service processes while maintaining high standards of customer care and operational efficiency.

Key Responsibilities

• Meet and greet international patients upon arrival.


• Coordinate and guide patients through registration, consultations, health screenings, and other hospital services.


• Conduct ward visits to inpatients to ensure their comfort, address concerns, and provide ongoing support during their stay.


• Collect and process feedbacks, ensuring timely escalation and follow-up where necessary.


• Provide hospitality services in the International Patient Lounge, including refreshments and amenities.


• Perform general front-counter administrative tasks.


• Handle general enquiries via email and/or WhatsApp.


• Support departmental operations and perform other duties as assigned by the Manager.

Professional Conduct & Service Excellence

• Maintain a warm, courteous, and professional demeanour at all times.


• Uphold high standards of grooming, personal hygiene, and professionalism.


• Work collaboratively with team members to ensure smooth operations.


• Demonstrate strong situational awareness, initiative and problem-solving skills.


• Stay updated on hospital policies, services, and events.


• Strive to exceed customer expectations and deliver a quality international patient experience.

Job Requirements

• Degree, Diploma, A-Levels, Pre-University, or Customer Service–related Certificate/SPM with at least 4 years of experience in hospitality or a customer-facing role.


• Strong communication, interpersonal, and coordination skills.


• Customer-focused with a service-oriented mindset.


• Able to multitask and work effectively in a fast-paced environment.


• Proactive, organized, and able to handle operational coordination responsibilities independently.


• Proficient in Microsoft Office applications and digital communication platforms.


• Able to commit fully to the below:


• Monday to Friday : 7:30am – 4:30 pm / 8 am – 5 pm (2 shifts on rotation)


• Saturday (monthly roster) : 8:30am to 1pm


• Sunday & Public Holiday : Off


• On the job training & uniform will be provided.

Hiring process

Average processing is around 2 to 4 weeks.

Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.