Business Office Assistant (Shift Work)

Sunway Medical Centre Sdn Bhd; Subang Jaya; On-site; MYR 36,000 - 58,000; Full time

Job summary

Sunway Medical Centre Bandar Sunway is hiring to manage reception and registration for specialist clinics, and to guide patients through admission and visitation procedures. Responsibilities include accurate entry of charges into the Hospital Information System (HIS), verifying insurance benefits, applying for GLs, and collecting payments.

Fresh graduates are encouraged to apply and weekend shifts are required.

Qualifications

• Experience in front office operations or customer service in healthcare, retail or hospitality.
• Willing to work staggered 24-hour shifts, including weekends and public holidays.
• Fresh graduates are encouraged to apply to this role.

Responsibilities

• Handle reception and registration for specialist clinics in a timely manner.
• Provide guidance to patients regarding admission and visitation procedures.
• Enter charges accurately into the Hospital Information System (HIS).
• Verify and check charges, including doctor’s charges, upon patient billing.
• Ensure billing and collection procedures are professional and accurate.
• Verify insurance benefits and determine coverage for admission under defined policies.
• Apply for Guarantee Letters (GL) and liaise with insurance providers.
• Collect payments via cash, debit/credit cards, and cheques.
• Assist in ad-hoc tasks or projects as assigned.

Skills

Customer service

Attention to detail

Communication

Teamwork

Education

Diploma or Degree

Tools

Hospital Information System (HIS)

Job description

Sunway Medical Centre Bandar Sunway is Hiring!

Job Scope:

Ensure reception and registration procedures of patients for specialist clinics are handled in a timely manner.

Provide advice to patients regarding their admission/visitation procedures.

Ensure all charges received are accurately entered into the Hospital Information System (HIS).

Perform final checking on charges especially doctor’s charges, consignment items, etc., upon finalizing and presenting patient’s bill for collection purposes.

Ensure billing and collection procedures are executed in a professional manner.

Verify insurance benefits assigned to our hospital to determine if insurance coverage meets the standard of admission in defined policy.

Apply for Guarantee Letter (GL) and liaise with insurance providers.

Collect payment through cash, debit/credit card and cheque.

Assist in ad-hoc task/project assigned.

Job Requirements:

Higher Secondary/STPM/A-Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree or equivalent.

Minimum 1 year of relevant working experience, preferably in Front Office Operations or Customer Service in healthcare, retail or hospitality industry.

Fresh graduates are encouraged to apply!

Skills: Customer service, self-initiative, multitask, responsive, independent, and communication.

Willing to work staggered 24-hour shifts, including weekends and public holidays.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.