Job Purpose
Oversee the effective management of all administrative matters related to canteen, café, and transport operations.
Responsibilities
- 1. Maintain cleanliness and orderliness of all canteen and café facilities in accordance with company standards.
- 2. Enforce compliance by canteen operators with the Food Act 1983, KKM requirements, social compliance standards, and applicable laws.
- 3. Monitor canteen conditions to ensure alignment with regulatory requirements, social compliance expectations, and company 5S standards.
- 4. Conduct and supervise internal audits on canteen operations to verify compliance with Malaysian regulations.
- 5. Implement corrective and preventive actions to address audit findings and non-compliance issues.
- 6. Process invoices and claims related to meal vouchers, coupons, and catering services in a timely manner.
- 7. Arrange employee transportation services and maintain accurate transportation records and documentation.
- 8. Liaise with transport vendors to verify driver suitability, vehicle condition, and service reliability.
- 9. Manage vendor-related matters and handle employee queries related to canteen, café, and other local administrative services.
- 10. Check compliance with company policies, coordinate audit requests, and prepare, monitor, and control the department budget.
Qualification and Experience
- 1. Bachelor's degree in Food Service Management, Hospitality Management, Food Science, Human Resources or another relevant field.
- 2. Minimum of 4 years' relevant working experience in food and beverage (F&B), food service or catering operations, preferably managing large-scale industrial canteens in a manufacturing environment.
- 3. Solid knowledge of F&B regulatory and food safety requirements, including the Food Act 1983, Food Hygiene Regulations 2009, KKM requirements, HALAL standards and 5S, together with company policies, Code of Conduct and ILO standards.
- 4. Show experience or strong familiarity with compliance and social audit practices, including audit approaches, evaluation methods, and customer audit processes.
- 5. Maintain advanced proficiency in Microsoft Excel and HR service quality management practices.
- 6. Exhibit experience or exposure to social audit compliance, 5S audit and compliance, contract and service provider management, and operational excellence practices (advantage).